The High Point University OIT Safety Services Server Administrator manages and supports the university’s core IT infrastructure, including physical and virtual servers, storage systems, and data backups across campus and extension sites. As part of the Infrastructure Services team, the role aligns IT operations with OIT goals while being housed within Campus Police & Security and reporting secondarily to the Chief of Police. The position also requires maintaining a Drone Pilot certification to operate unmanned aircraft systems for campus monitoring, event support, and security-related photography and video, communicating relevant information to on-duty personnel.

QUALIFICATIONS

Education:

• Bachelor’s degree in computer science, or equivalent combination of education and experience
• Microsoft certification in Windows Server, Active Directory, or MS Exchange (MCTS, MCITP, MCSE, MCSA) is highly preferred.
• VMware certification (VCP) is highly preferred.

Experience:

2-5 years of progressive experience with:

• Data center management, including enterprise-level hardware, design, monitoring, and troubleshooting.
• Windows Server and Linux operating systems
• Active Directory management
• Server Virtualization
• SAN Administration
• VMware administration experience preferred.
• Cisco UCS experience preferred.
• Remote Pilot Certificate from the FAA (UAS Part 107 certification). 
• Knowledge of theory of flight, air navigation, meteorology, flying directives, aircraft operating procedures and mission tactics. 

Interpersonal Skills:

• Excellent verbal and written communication skills
• Excellent critical thinking and problem-solving skills.

• Positive attitude and solutions-oriented thinking.

• Ability to communicate technical concepts to both technical and non-technical audiences.

ESSENTIAL FUNCTIONS:

Security Services Management/Support

Manage Axis Camera A/V services

• Camera moves, adds, changes, and deletes
• Axis servers to ensure the application is up to date
• Validate server security/anti-virus software is up to date
• Ensure the Security force has full access to stored video

Manage CCure server services

• Entry points move, add, change, and delete
• Works with the Safety team to ensure services are correctly configured
• Ensures the CCure application is up to date
• Ensures the CCure server security/anti-virus is up to date

Drone Operations

• Maintains automated and/or manual flight logs, records, and files using computer and flight management software.  
• Maintains situational awareness regarding law enforcement and other security issues, remain current on emerging topics, trends, and technologies as it relates to electronic surveillance, attend related seminars, lectures, and other training and development activities. 
• Ensures compliance with all FAA Regulations & Rules governing unmanned flight operations. 
• Responsible for utilization of pre-flight and post-flight checklist for all UAS operations. 
• Proactively assesses and monitors weather conditions and airspace you are operating in utilizing third-party UAS applications. 

Other duties as assigned to meet the needs of the University Security/Police teams.

Data Center Management/Support

• Configures and manages campus Data Center infrastructure to achieve target uptime and reliability of 99.9%.
• Monitor, analyze, and shapes server loads and system resources.
• Develop and maintains server and system documentation in accordance with defined OIT standards within three business days of any approved changes.
• Monitors security threats and deploy appropriate security measures in accordance with the OIT change management process.
• Configure and tests data backup and disaster recovery measures to ensure 100% data reliability and recoverability.
• Performs regular (at least quarterly) restoration from backup.
• Provides level 3 technical support for enterprise systems.

Consultancy

• Works with OIT teams, project teams, and institutional leadership teams in problem analysis, solution identification, implementation, and delivery activities.
• Works closely with OIT teams and campus customers to understand project requirements and recommend sustainable solutions that meet defined business and academic needs.
• Serves as technical contact for cloud and external vendor technical analysis.
• Provides leadership and guidance to Associate Server Administrators as directed by the Manager of Infrastructure Services.
• Responds to assigned user support requests within one business day.
• Diagnose and resolves at least 90% of assigned Help Desk tickets within three business days.
• Achieves and maintains a 99.9% user satisfaction rating on follow-up surveys.

Information Processing & Decision Making

• Prioritizes the allocation of time and resources in accordance with the defined priorities communicated by the Infrastructure Services Manager.
• Actively looks to maximize existing university investments and leverage existing systems to solve identified business problems.
• Works with OIT teams and customers to identify and understand the functional requirements of the network and the data center.
• Actively looks to automate repetitive manual processes.
• Identifies potential impacts of new systems/processes or changes to existing systems/processes and provide technical expertise to ensure operational reliability.
• Coordinates with other OIT staff, functional users, and appropriate vendors to account for security (physical and logical), sustainability, disaster recovery, and business continuity measures in all solutions.

Communication

• Interprets the meaning and importance of information.  Determine appropriate needs and methods for keeping team members, customers/stakeholders, and management informed.
• Utilizes plain language in all verbal and written communication.
• Document systems and processes in accordance with defined standards within three business days of approved changes.
• Be engaged and participate in individual discussions, projects, and team meetings.
• Relays pertinent information regarding all camera, BWC and drone operations to appropriate personnel with Police & Security.  
• As necessary, prepares oral and written briefings and provides testimony in court on the processing and examination of surveillance evidence. 

Planning and Organizing

• Develops data center design diagrams.
• Collaborates with OIT Management and teams to establish realistic project timelines that deliver sustainable solutions within approved time and budget parameters.
• Independently manages assigned tasks and project components.
• Plan and accounts for physical and logical security/integrity in all projects.
• Demonstrates attention to detail.

Problem Solving

• Establishes working partnerships with OIT teams and external partners to coordinate problem resolution for operational issues and analyze root cause issues to address underlying data center problems.
• Works with the OIT User Support Services team to identify common issues and develop appropriate documentation, training, and/or tip sheets for campus users.
• Develops “As Is” and “To Be” diagrams to visually represent challenges, risks, and opportunities for data center improvements.

*Perform other duties as required.

PHYSICAL REQUIREMENTS:

• Vision sufficient to read a computer screen and the UAS telemetry screen as well as fine print in documents.  
• Hearing sufficiently to hear conversations and directions in-person, over the radio, by telephone as well as hearing other potential manned and unmanned aircraft in your flight area. 
• Dexterity and mobility are sufficient to work in the office and field locations. 
• Strength sufficient to lift and carry equipment at a medium strength level. 
• Endurance sufficient to stand or sit for long periods of time, as necessary. 

For more information about this position, please contact Jonathan Luther, Director for Data Center Services at [email protected]