The High Point University Qubein Center Facility Operations Manager supports the overall facility needs of Nido and Mariana Qubein Arena and Conference Center and Kahn Hotel and supports Panther Commons, a mixed-use facility. This includes supervising and ensuring maintenance of the physical infrastructure of the buildings, including but not limited to the HVAC, electrical, plumbing, finishes, displays and furniture. This position also works with HPU staff and auxiliary partners daily to ensure event setups and daily operating needs are met. This position is responsible for oversight of major and minor facilities related projects, ensuring corrective and preventative maintenance programs are properly executed, long-term facility planning, energy conservation and sustainability. The position visits sites ensuring adherence to schedules and quality of work. Must be able to work with HPU staff to listen to their needs and communicate effectively with all stakeholders.

Qualifications:

Education:

• Bachelor’s degree required, or equivalent experience.

Experience and Training:

• Minimum of five (5) years of operations or similar experience in an arena, conference, sporting, live event, theatre, hospitality, or comparable venue required. Experience in facility management. Knowledge of A/V a plus.
• Project management experience preferred. Experience working with contractors and outside vendors preferred. Event planning/event setup experience preferred.

Knowledge, Skills, Ability:

• Effective written and oral communication skills; strong interpersonal skills.
• General knowledge of building systems, electrical / plumbing / HVAC / kitchen equipment. Ability to troubleshoot and help contractors reach and investigate building-specific projects.
• A strong leader with the ability to supervise and adapt to changing circumstances.
• Ability to organize workflow and coordinate activities across various disciplines.
• Unmatched attention to detail and organizational skills.
• Ability to perform in stressful situations.
• Strong problem-solving skills.
• Make independent decisions while maintaining strong ethical standards consistent with University policy. Upholds University standards and protects confidential information.
• Ability to work flexible schedule which could include late nights and weekend hours depending on building schedule.
• Ability to work a flexible schedule including nights and weekends.

Essential Functions:

• Maintains physical infrastructure of building with support of university partners and outside vendors. Upholds university standards in appearance and function to keep building “show ready” at all times.
• Direct the protocol for shared use of building assets. Loading dock, lighting systems, and any ancillary assets.
• Provides event support, working in partnership with Admissions, Athletics, Institutional Advancement, University Events, and others to assist with a wide range of building services and needs.
• Build and maintain operations manual/instruction book for systems in arena, conference center, and Kahn hotel.
• Respond to and assist with facility related help calls, supporting campus partners as needed and directing repairs/maintenance as needed.
• Maintains cleanliness and organization of all common areas, storerooms, service areas, the loading dock, and hallways, and ensure equipment is always in working condition.
• Maintains constant communication with Security/Campus Police, Office of University Events, Athletics, Aramark, and Harvest Table to ensure smooth operation of facility.
• Develops vendor relationships and protocols for contracts, etc. as needed.
• Supervises Qubein Center facility coordinator and works in tandem with this position to address all building needs and maintain a presence at all university events in the Qubein Center.
• Maintains a professional image by following dress code that includes professional attire based on formality of the event.
• Maintains positive work atmosphere by acting and communicating effectively with students, students’ parents, faculty, co-workers and managers
• Other duties as assigned.

For more information, please contact Trey Walker, Associate Vice President for Facility Operations at [email protected]