Who We Are

HH Global are the leader in tech-enabled creative production and procurement. We amplify marketing campaigns through unrivaled production, procurement leadership and the most advanced sustainability capabilities available. All delivered at scale through industry-leading technology and the passionate expertise of our people.

With more than 4,500 colleagues, 26 creative studios and over 5,800 strategic supplier partners across 64 countries, we work with the best talent across the world to partner with our clients to create big impact through big ideas.

Purpose of the Job

We are seeking an experienced and highly capable Creative Operations Manager to join our dynamic team supporting a flagship client in the Technology Retail sector. Our client’s Platforms & Devices Team brings their hardware devices and software experiences to life via fully integrated, through-the-line marketing communications. They’re a dynamic & focused team, whose mission is to positively influence how people discover, explore, and understand their products. You would be responsible for the end-to-end management, planning, and execution of complex, multi-channel marketing campaigns.

The Creative Operations Manager will be responsible for optimizing the efficiency and effectiveness of our Central Production Hub (CPH) - a dedicated team of skilled producers, project managers and designers. The CPH operates directly within the client's organization, focused on delivery of a high-volume of high-quality marketing assets across all channels for regional and local teams.

This role is crucial in optimizing working practices and processes that deliver a highly efficient operation. You will oversee all operational aspects of the team including:

• Process optimization
• Asset review and QC
• Brand compliance
• Reporting and cost efficiency analysis. 
• Technical Troubleshooting

You will also support the flow of communication between the CPH, key client stakeholders and our creative execution team. The ideal candidate is a highly organized, process-driven person with a deep understanding of the creative workflow in a fast-paced environment.

This role operates on a blended basis between the local HH Global office, client site(s) and home as necessary.

Key Responsibilities

Workflow and Process Management

• Implement and maintain scalable operational processes for all creative requests, from initial brief through final delivery
• Support and guide the creative project pipeline, including intake, prioritization, resource allocation, and tracking using project management software (eg Workfront)
• Develop and manage creative production timelines and schedules, proactively identifying and mitigating potential roadblocks
• Support with CPH team capacity management - forecast risk in this area based on project volume and complexity
• Manage vendor relationships with external creative production agencies and freelancers
• Process Optimization - Champion and implement efficient production workflows and best practices to improve team performance and output consistency

Reporting

• Manage internal systems for tracking time and effort against specific projects to inform future resource planning and cost analysis

Collaboration and Communication

• Act as an operational point of contact between the CPH and our key client stakeholders
• Facilitate efficient project kickoff meetings, status updates, and post-mortem reviews
• Maintain clear communication protocols and documentation (eg SLAs, style guides, brief templates) to ensure smooth collaboration

Technology and Tools

• Identify, evaluate, and support the implementation of new technologies and tools to enhance creative productivity and workflow efficiency
• Ensure the creative team is proficient in using all relevant project management, asset management (DAM) and collaboration platforms

Knowledge, Skills + Experience

• Bachelor's degree in Business, Marketing, Communications or a related field
• 5+ years of experience in creative operations & production management, within a client facing, in-house creative department or agency
• Proven expertise in managing and optimizing complex creative workflows for all channels - digital, print, video etc
• Proven expertise in QC and brand compliance
• Experience in integrating automation tools into the creative process
• Expert-level proficiency with project management software (eg Asana, Workfront, Smartsheet)
• Proficiency in analysis and reporting on output and cost efficiency
• Exceptional organizational skills and strong attention to detail
• Excellent written and verbal communication skills with internal and external stakeholders at all levels
• Experience managing a Digital Asset Management (DAM) system
• Familiarity with creative software (eg Adobe Creative Suite) and Google Workspace

#LI-DNI

We thank all applicants for their interest in a career with us. HH Global are an equal opportunities employer and welcome all suitably qualified candidates from any background, regardless of any personal characteristic, especially those protected by law.

We will make reasonable adjustments to the recruitment process to accommodate any disability. In the first instance, if you require this job advert in an alternative format, or require any assistance, please reach out to [email protected]

Please note that we carry out a variety of pre-employment background checks which are appropriate for the country that you are based in. These may include: employment history, right to work, identity, professional qualifications, criminal record, sanction file and / or CIFAS checks.