Summary
Location
Baldock
Type
full-time
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About this role
Who We Are
HH Global are the leader in tech-enabled creative production and procurement. We amplify marketing campaigns through unrivaled production, procurement leadership and the most advanced sustainability capabilities available. All delivered at scale through industry-leading technology and the passionate expertise of our people.
With more than 4,500 colleagues, 26 creative studios and over 5,800 strategic supplier partners across 64 countries, we work with the best talent across the world to partner with our clients to create big impact through big ideas.
Purpose of the Job
The Account Executive will be responsible for working closely with our clients, suppliers and internal contacts delivering services professionally, to specifications and on time in line with SLAs.
As the Account executive you will manage projects and liaise with the client engagement team and suppliers, delivering excellent customer service whilst delivering the day-to-day requirements. You will coordinate the production process and process orders in line with the client brief and the client expectations.
This is a fast-paced role dealing with a variety of marketing and permanent point of sale projects as well as print in a retail environment. You will be required to build and develop relationships with key stakeholders whilst primarily delivering excellent customer service. You will be a pivotal part of the team by providing administration support to ensure the smooth running of these client accounts.
This role operates on a blended basis between the local HH Global office, client site(s) and home as necessary.
Key Responsibilities
- Provide administration support to the Client Engagement team. Including raising purchase orders, monitoring deliveries, updating production orders and raising billing requests.
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Monitor projects to ensure they are delivered to specification, on time and in line with SLAs.
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Ensure activity is recorded using the designated company tools.
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Maintain a full understanding of the broad range of HH Global’s services and pass details on to the client.
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Implement new methods and procedures as required.
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Ensure invoicing procedures are followed.
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Manage and fulfil client expectations.
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Manage day to day operational requirements.
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Build and develop relationships with key stakeholders.
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Deliver excellent customer service to clients, suppliers and internal stakeholders.
Knowledge, Skills + Experience
- Experience of business administration is essential.
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Proficient in Microsoft suite including Office, Excel, Word and PowerPoint is essential.
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Experience working within a client services environment directly engaging with clients is preferred but not essential.
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Confident communicator with internal and external stakeholders.
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Experience working within an office environment.
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Numerate with a strong commercial understanding.
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Ability to manage multiple projects simultaneously.
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Strong time management and prioritisation skills.
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Experience of finding solutions.
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Keen eye for detail.
#LI-EB1
#LI-Hybrid
We thank all applicants for their interest in a career with us. HH Global are an equal opportunities employer and welcome all suitably qualified candidates from any background, regardless of any personal characteristic, especially those protected by law.
We will make reasonable adjustments to the recruitment process to accommodate any disability. In the first instance, if you require this job advert in an alternative format, or require any assistance, please reach out to [email protected]
Please note that we carry out a variety of pre-employment background checks which are appropriate for the country that you are based in. These may include: employment history, right to work, identity, professional qualifications, criminal record, sanction file and / or CIFAS checks.
Other facts
About HH Global
HH Global is the global leader in tech-enabled creative production and procurement.
With more than 4,500 team members, 26 creative studios and over 5,800 strategic supplier partners present in 64 countries, we work with the best talent across the world to partner with our clients to create big impact through big ideas.
Visit https://www.hhglobal.com/ to learn more.
What you'll do
- The Account Executive will manage projects and liaise with clients, suppliers, and internal contacts to deliver services on time and to specifications. They will provide administration support to ensure the smooth running of client accounts and maintain excellent customer service.
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