About this role
META PQ TSR : Service Delivery Manager (G9) Role : SDM Billing status : Investment Location : US – California, Menlo park area. Job Description : Service Delivery Manager is the interface between the offshore team and Client leadership. Responsible for managing the team of testers and leads, provides oversight on test practices, and suggests methods to optimize the organization's process Responsibilities - Serve as the main point of contact for the Program Manager - Host a weekly 1:1 meeting with the WhatsApp Program Manager - Serve as the first escalation point of contact for program execution - Report and mitigate blockages, delays and complications - Communicate plan/updates/status to WhatsApp stakeholders - Perform postmortem failure analysis and build a process of improvement - Demonstrate ability for independent problem solving and self-learning Qualifications - 20+ years of overall experience with 10+ years in Leading Testing projects - Experience with a track record of managing large programs involving globally distributed team - High knowledge of all QA methodologies and standards - Excellent numerical skills and understanding of data analysis/statistical methods - Excellent people management skills while managing large globally distributed teams - Possess qualities like great attention to detail and ability to define, experience in tracking KPIs and SLAs - Excellent report the same back to client - Have excellent organizational and leadership abilities in addition to experience of interfacing with third party vendors - Ability to work in a fast-paced environment involving multiple stakeholders based in different locations
Other facts
About HEXAWARE
At Hexaware, we're not just a global technology and business process services company; we're a community of 31,600+ Hexawarians dedicated to one singular purpose: creating smiles through the power of great people and technology. With a presence in 58 offices across 28 countries, we empower enterprises worldwide to embark on their digital transformation journey with unparalleled scale and speed.
As an employer, we're more than just a workplace. We put our people first, foster diversity and inclusivity, and prioritize their growth through robust learning and development programs. Our culture is a canvas for innovation as we work toward our shared vision of becoming the world’s most loved digital transformation partner.
Exciting, isn’t it? Visit www.hexaware.com to join us in embracing the magic of technology, as we passionately advocate for its potential to transform lives today and shape a brighter future. Together, we'll make the digital world a better place.
What you'll do
- The Service Delivery Manager serves as the main point of contact for the Program Manager and is responsible for managing the team of testers and leads. They oversee test practices, report on program execution, and communicate updates to stakeholders.
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