About this role
Job Location:
- Manila, Philippines.
Required Experience:
- 3 – 9 years of overall experience is required.
- 2 – 5 years of hands-on experience in ServiceNow platform architecture and development.
- Deep expertise across multiple ServiceNow modules with enterprise-scale implementation exposure.
Responsibilities:
- Define the overall ServiceNow platform roadmap, architecture standards, and governance framework.
- Act as the key architect driving the ServiceNow platform strategy and large-scale implementations.
- Architect, design, and implement solutions across multiple ServiceNow modules, including ITSM, HRSD, or ITOM (Discovery, Service Mapping, Event Management)
- Collaborate closely with business stakeholders, technical teams, and leadership to deliver scalable, secure, and reliable ServiceNow solutions.
- Ensure adherence to best practices in platform design, customization, integrations, security, and performance.
- Provide technical leadership, mentoring, and guidance to cross-functional teams.
- Apply strong analytical thinking to solve complex enterprise-level challenges.
- Drive platform modernization initiatives through innovative approaches with calculated risk-taking.
The Role Offers:
- Opportunity to lead enterprise-level ServiceNow platform architecture and digital transformation initiatives.
- Ability to influence IT service delivery, governance, and platform strategy across the organization.
- Exposure to complex, large-scale implementations and continuous platform optimization programs.
- Opportunity to mentor and build high-performing ServiceNow technical teams.
Essential Skills:
- Strong experience in designing and implementing ServiceNow solutions across multiple modules.
- Deep expertise in at least 2–4 core ServiceNow modules such as ITSM, HRSD, or ITOM
- Proficiency in ServiceNow development technologies, including JavaScript, Glide API, Flow Designer, Service Portal, UI Policies, and UI Actions.
- Experience in defining architectural standards, governance models, and platform best practices.
- Strong understanding of ServiceNow security, performance, scalability, and integration design.
Good to Have Skills:
- Experience with advanced ServiceNow integrations and third-party system integrations.
- Experience in performance tuning, platform optimization, and enterprise-scale deployments.
- Exposure to Agile delivery models and large-scale ServiceNow transformation programs.
Essential Qualification:
- Mandatory Certifications
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Implementation Specialist (CIS) in relevant modules will be an advantage
Essential Qualification:
- A bachelor’s degree in information technology, Computer Science, or a related field is required.
Other facts
About HEXAWARE
At Hexaware, we're not just a global technology and business process services company; we're a community of 31,600+ Hexawarians dedicated to one singular purpose: creating smiles through the power of great people and technology. With a presence in 58 offices across 28 countries, we empower enterprises worldwide to embark on their digital transformation journey with unparalleled scale and speed.
As an employer, we're more than just a workplace. We put our people first, foster diversity and inclusivity, and prioritize their growth through robust learning and development programs. Our culture is a canvas for innovation as we work toward our shared vision of becoming the world’s most loved digital transformation partner.
Exciting, isn’t it? Visit www.hexaware.com to join us in embracing the magic of technology, as we passionately advocate for its potential to transform lives today and shape a brighter future. Together, we'll make the digital world a better place.
What you'll do
- The ESM Developer will define the overall ServiceNow platform roadmap and architecture standards while acting as the key architect for large-scale implementations. They will collaborate with stakeholders to deliver scalable and reliable ServiceNow solutions.
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