About this role
Experience • Desired experience in E- Commerce industry or other customer facing roles for a minimum duration of 6 months Technical Competencies: (Job related) • Typing speed and Accuracy: minimum 22 WPM Customer Focus: • Demonstrates a strong customer service orientation • Takes responsibility to follow up with customers to ensure their needs and expectations are satisfied and promises are kept Soft Skills: • Ability to effectively communicate his/her thoughts in a well-organized manner • Excellent, live writing skills. Example: Ability to type a minimum of 22 words per minute with few grammatical errors in a back and forth conversation with a customer. • Friendly and upbeat style • Ability to handle difficult or irate customers effectively • Ability to set expectations and deliver information in a positive and articulate way • Investigates and takes action to meet customer’s needs • Solves routine problems effectively, gathering the information necessary from the customer • Applies systematic approach to solving problems
Other facts
About HEXAWARE
At Hexaware, we're not just a global technology and business process services company; we're a community of 31,600+ Hexawarians dedicated to one singular purpose: creating smiles through the power of great people and technology. With a presence in 58 offices across 28 countries, we empower enterprises worldwide to embark on their digital transformation journey with unparalleled scale and speed.
As an employer, we're more than just a workplace. We put our people first, foster diversity and inclusivity, and prioritize their growth through robust learning and development programs. Our culture is a canvas for innovation as we work toward our shared vision of becoming the world’s most loved digital transformation partner.
Exciting, isn’t it? Visit www.hexaware.com to join us in embracing the magic of technology, as we passionately advocate for its potential to transform lives today and shape a brighter future. Together, we'll make the digital world a better place.
What you'll do
- The role involves providing customer service support, ensuring customer needs are met, and following up to maintain satisfaction. Team members will also handle inquiries and resolve routine problems effectively.
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