Key Responsibilities: Business Analysis Delivery Elicit, analyse, and document business, functional, and non‑functional requirements for the new telemetry system. Conduct detailed as‑is and to‑be process mapping across operational, engineering, and control room functions. Document data flows, alarm workflows, device behaviours, and integration touchpoints with systems such as RTS, SCADA, AOC, asset management, and data platforms. Develop use cases, user stories, acceptance criteria, and backlog items for the programme’s delivery framework. Facilitate workshops, discovery sessions, and playback sessions with diverse stakeholder groups. Operations Telemetry Expertise Analyse telemetry data behaviours including alarms, polling, protocols, and asset performance indicators. Work closely with telemetry engineers, OT architecture, and network controllers to understand existing challenges and optimisation opportunities. Support alarm rationalisation, telemetry standards development, and future‑state design. Assist in defining device, communications, and data requirements for new telemetry architecture. Ensure requirements reflect operational reality across regional sites, treatment works, pumping stations, and network assets. Stakeholder Engagement Build strong relationships with operational teams, control rooms, SCADA teams, OT/IT, project delivery, and external vendors. Facilitate clear communication between operational experts and technical solution teams. Manage expectations, challenge constructively, and ensure decisions are well‑evidenced and documented.