About this role
A Day in the Life:
Remote position on a schedule varying Mon-Fri 4:00am to 7:00pm and Sat-Sun 4:00am to 5:00pm
Pay: $25/hr
Ability to work REMOTE – Required to be near Denver office
What You’ll Do:
- Ensure vendors are performing requested repairs at agreed upon pricing
- Reviewing a wide range of vehicle repair requests
- Ensure repairs are vended to make most efficient use of vehicle manufacturer warranty programs, including free PMs, warranty work covered by OEM
- Handle repair disputes with national account vendors
- Validating parts pricing and labor times
- Guarantee vehicle repairs adhere to company policies and address safety concerns
- Efficiently drive down vendor cycle time to minimize out of service days
- Handle phone calls related to vehicles experiencing extensive down time
- Adhere to goal setting metrics for all job functions
- Review vehicle repairs
- Handle phone calls, emails, and chats
- Working behind a desk
- Available to flexible schedule to support business needs that may require working weekends based on seniority shift bid
What We’re Looking For:
- Highschool Diploma or GED
- 3 years of previous vehicle maintenance experience
- Minimum of 4 ASE certifications related to job scope
- Ability to work remote
- Fleet experience preferred
- Automotive vehicle repair background
- Ability to multitask
- Negotiation
- Computer literate
- Customer service
- Experience with labor guides
What You’ll Get:
- Remote Work
- Up to 40% off the base rate of any standard Hertz rental
- Paid Time Off
- Medical, Dental & Vision plan options
- Retirement programs, including 401(k) employer matching
- Paid Parental Leave & Adoption Assistance
- Employee Assistance Program for employees & family
- Educational Reimbursement & Discounts
- Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
- Perks & Discounts –Theme Park Tickets, Gym Discounts & more
The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.
Other facts
About Hertz
Hertz is one of the world’s largest mobility companies, and through its indirect subsidiary, The Hertz Corporation, operates the Hertz, Dollar, and Thrifty vehicle rental brands throughout North America, Europe, the Caribbean, Latin America, Africa, the Middle East, Asia, Australia, and New Zealand. Hertz pioneered the car rental industry, and the Hertz brand is one of the most recognized brands globally. For more than a century, Hertz has offered innovative, differentiated products in an effort to make every rental experience seamless and special. Customers choose Hertz for its wide selection of top-rated vehicles, for its free Hertz Gold Plus Rewards® loyalty program, and because of Hertz’s thousands of convenient locations. Hertz also operates the Firefly car rental brand and Hertz 24/7 car sharing business in international markets and additionally rents vehicles to rideshare drivers through dedicated partnerships with Uber, Lyft, and others. Hertz also sells vehicles to consumers at Hertz Car Sales locations throughout the United States.
What you'll do
- The Automotive Service Advisor ensures that vendors perform requested repairs at agreed pricing and reviews a wide range of vehicle repair requests. They handle repair disputes, validate parts pricing, and ensure compliance with company policies.
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