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Automotive Service Advisor - Dover Lincoln Mazda
full-time•Dover
About this role
Automotive Service Advisor / Service Writer - Full Time
Hertrich Family of Automobile Dealerships
The Hertrich Family of Automobile Dealerships is seeking an energetic and customer-focused Automotive Service Advisor / Service Writer to join our world-class service team!
Why Choose Hertrich?
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Competitive pay and unlimited growth opportunities
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Fast-paced, team-oriented environment
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Family-owned company representing 24 dealerships, 15 Collision Centers, and 18 Automotive Brands across Delmarva and beyond
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Strong community presence, supporting over 90 local organizations and charities
What We Offer:
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Extremely competitive salary
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Medical, Dental, Vision, Disability & Life Insurance plans
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Paid vacation, holidays, and personal days
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401(k) with employer match
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Employee purchase discounts
What You'll Do:
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Greet and assist service customers promptly and professionally
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Answer service calls, schedule appointments, and keep customers updated
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Advise customers on repair/service needs, costs, and completion timelines
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Coordinate repair orders with Technicians
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Ensure top-level customer satisfaction-get it right the first time
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Recommend additional services when appropriate
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Maintain accurate records and reports
What We're Looking For:
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Customer-focused, enthusiastic, and motivated team player
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Prior sales and/or customer service experience required (auto industry a plus)
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Strong communication skills (English required; Spanish bilingual preferred)
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Computer skills and ability to learn dealership software
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High School diploma or GED required
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Flexible schedule, including evenings and Saturdays
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Valid driver's license with a clean record
At Hertrich, we believe people come first. We are proud to be an Equal Opportunity Employer, dedicated to creating an inclusive workplace where all employees can thrive.
What you'll do
- The Service Advisor will greet and assist customers promptly, answer calls, schedule appointments, and advise clients on necessary repairs and associated costs. They must coordinate repair orders with technicians and ensure high levels of customer satisfaction.
About HERTRICH Family of Automobile Dealerships
The Hertrich Family of Automobile Dealerships began in 1903 with Buick engineer Frederick W. Hertrich and has since grown to become a world-class leader in automotive excellence. Officially established in 1963 by Fred Hertrich II, we have expanded from one dealership in Seaford, Delaware to 24 Dealerships, 19 Brands, and 14 Collision Centers spanning across 3 states. We are the largest dealership on the Delmarva peninsula and earned the Wards Auto Top 100 Dealer award in 2020, as well as Automotive News Top 150 Dealer Group in 2022.
The Hertrich family continues to grow with third and fourth-generation family members at the helm of our organization. Our mission is to be a world-class automotive customer service and sales organization that attracts and advances the most impactful individuals in the retail automotive industry. We understand that our people are what makes us truly unique, which is why we take pride in offering an opportunity for lifelong careers within our organization, complete with ample room for personal and professional growth. Furthermore, we consider it our responsibility to be leaders in our community through philanthropic giving; we support over 50 local organizations devoted to children and education, healthcare workers and medical facilities, and active military members, veterans, and their families. We encourage our employees to get involved with the community, whether it be through our corporate-coordinated volunteering events or store-sponsored charitable contributions.
Our team is driven, passionate, and fueled by an entrepreneurial spirit. We aim for excellence and work together to achieve it in everything we do. Come and be a part of one of the top dealerships in the automobile business.
Ready to join HERTRICH Family of Automobile Dealerships?
Take the next step in your career journey
Frequently Asked Questions
What does a Automotive Service Advisor - Dover Lincoln Mazda do at HERTRICH Family of Automobile Dealerships?
As a Automotive Service Advisor - Dover Lincoln Mazda at HERTRICH Family of Automobile Dealerships, you will: the Service Advisor will greet and assist customers promptly, answer calls, schedule appointments, and advise clients on necessary repairs and associated costs. They must coordinate repair orders with technicians and ensure high levels of customer satisfaction..
Is the Automotive Service Advisor - Dover Lincoln Mazda position at HERTRICH Family of Automobile Dealerships remote?
The Automotive Service Advisor - Dover Lincoln Mazda position at HERTRICH Family of Automobile Dealerships is based in Dover, Delaware, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Automotive Service Advisor - Dover Lincoln Mazda position at HERTRICH Family of Automobile Dealerships?
You can apply for the Automotive Service Advisor - Dover Lincoln Mazda position at HERTRICH Family of Automobile Dealershipsdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.