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Kennywood - Workforce Scheduling Specialist
part-time•West Mifflin
About this role
Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave—and chose to share it with the world. Today, Herschend is the largest family-held themed attractions company, with 49 leading attractions and immersive experiences that reach audiences worldwide.
While each brand offers something unique, all are united by a shared purpose: Bringing Families Closer Together by Creating Memories Worth Repeating®. Our passionate hosts make this purpose possible through everyday acts of love and service—what we call Heartspitality®—the intersection of heart and hospitality.
As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect.
Kennywood is a National Historic Landmark with over 125 years of experience in fun! Kennywood has an unmatched mix of more than 40 modern attractions and one-of-a-kind classic rides, including eight roller coasters, a Kiddieland with pint-sized thrills for the little ones, and more. Kennywood's rich history spans generations of good times and extends beyond the traditional summer season with popular Halloween and Holiday events.We are currently looking for a:
Kennywood - Workforce Scheduling Specialist
Roles & Responsibilities:
Workforce Planning
- Collaborate with all departments to assess staffing needs and recommend strategies for optimal workforce deployment.
- Contribute to the development and refinement of workforce planning models, forecasting tools, and scenario analyses.
- Monitor staffing levels against forecasts and adjust plans to address real‑time and anticipated coverage needs.
Scheduling
- Execute scheduling processes for all departments using the park’s workforce management (WFM) system, Quinyx.
- Manage daily scheduling tasks, including call‑outs, no‑shows, shift changes, and conflict resolution.
- Monitor schedule adherence and make real‑time adjustments to maintain operational continuity.
- Administer time‑off requests, shift swaps, and schedule exceptions in accordance with departmental guidelines.
Process Improvement
- Identify opportunities to enhance workforce‑related processes across departments.
- Leverage tools such as time‑in‑motion studies, demand‑versus‑staffing analysis, and workflow evaluations to drive operational efficiency and support data‑driven decision‑making.
Qualifications
- Strong analytical and quantitative skills with exceptional attention to detail.
- Proficiency in Microsoft Excel and other data analysis tools.
- Excellent communication and interpersonal skills.
- Ability to work both independently and collaboratively in a fast‑paced environment.
- Interest in workforce planning, theme park operations, operational efficiency, and analytics.
Team member benefits:
Working at Kennywood is about making people happy! It’s about being independent and having fun, making new friends and earning extra money while doing so. As a Kennywood employee, you can be the smiling face that makes a great first impression for incoming guests, a cook that serves up tasty treats and culinary delights, or a ride operator that keeps guests coming back for more thrills! There are many exciting seasonal job opportunities available to take your summer job to new heights!
Perks & Benefits:
- Flexible schedule
- Ability to cross-train and learn unique skills across various departments
- Free admission to Kennywood and other parks on your days off
- Invitations to exclusive company-sponsored employee events throughout the season
We’ve got great jobs for people just starting out in the workforce, looking for a second job or staying active after retirement. If you want a fun, flexible job with an innovative company, look no further than Kennywood. Apply today!
Do not miss the chance to spark your career now!
What you'll do
- The Workforce Scheduling Specialist will collaborate with departments to assess staffing needs and execute scheduling processes using the park's workforce management system. They will also monitor staffing levels and make real-time adjustments to ensure operational continuity.
About Herschend
In 1950, the Herschend family and a handful of dedicated employees (hosts) took a small cave tour operation in the Ozark Mountains and grew it into a thriving family business. Seventy-five years later, Herschend is the world’s largest family-owned themed attractions company, with 12,000 hosts serving 15 million annual guests across North America.
The heart of Herschend’s success has long been the world-renowned hospitality that’s rooted in our DNA. We call it Heartspitality. It’s a unique culture that blends our ethos of Leading with Love and our purpose of Bringing Families Closer Together by Creating Memories Worth Repeating® to create real impact and joy that spreads through our hosts to our guests and out into our communities.
Herschend’s portfolio of more than two dozen wholesome family entertainment brands includes iconic award-winning destinations such as Dollywood® Parks & Resorts, Silver Dollar City® Company, Adventure Aquarium®, Callaway Resort & Gardens®, Kentucky Kingdom®, Newport Aquarium®, The Vancouver Aquarium® and Wild Adventures®. In addition to its premier themed attractions, Herschend is proud to steward the World-Famous Harlem Globetrotters® legacy and provide immersive content and experiences through our Herschend Entertainment Studios® and Pink Adventure Tours® brands.
Ready to join Herschend?
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Frequently Asked Questions
What does a Kennywood - Workforce Scheduling Specialist do at Herschend?
As a Kennywood - Workforce Scheduling Specialist at Herschend, you will: the Workforce Scheduling Specialist will collaborate with departments to assess staffing needs and execute scheduling processes using the park's workforce management system. They will also monitor staffing levels and make real-time adjustments to ensure operational continuity..
Is the Kennywood - Workforce Scheduling Specialist position at Herschend remote?
The Kennywood - Workforce Scheduling Specialist position at Herschend is based in West Mifflin, Pennsylvania, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Kennywood - Workforce Scheduling Specialist position at Herschend?
You can apply for the Kennywood - Workforce Scheduling Specialist position at Herschenddirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.