Adventureland Park - Senior Rides Supervisor

Supervisory Duties: 

• Supervise the daily operations of the park operations team and any other assigned departments 

• Lead by example, attitude, and as a representation of Adventureland’s core values 

• Inspire ride operators by creating a positive and energetic atmosphere where safety and guest satisfaction are top priorities  

• Act as an approachable mentor and coach to all assigned Hosts 

• Ensure compliance with company and industry best practices, policies, and procedures to create a safe and productive environment for colleagues and guests. 

• Become knowledgeable of performing the essential duties of all assigned park operations positions and backfill these positions when needed 

• Participate in all aspects of supervision of assigned hosts, including hiring, orientation, training, performance coaching, and discipline. 

• Ensure that all required meal and other breaks are being given in accordance with Iowa law 

• Assist with team scheduling and timekeeping activities along with daily position assignments 

Departmental Duties: 

• Maintain a comprehensive knowledge of park attractions and safety procedures, assisting or operating rides and maintaining a safe aquatic environment when necessary.  

• Listen to guest feedback and complaints, communicating them to the respective department managers.  

• Provide coverage for Hosts' breaks and monitor communication channels for additional assistance. 

• Provide direct support to Hosts by conducting rounds throughout the park to address their needs.   

• Enforce Park policies, restrictions, and recommendations to ensure guest safety.  

• Remain calm and composed during emergency situations, exuding professionalism while adhering to all standard operating procedures.  

• Maintain constant vigilance to proactively identify potential hazards and informs park leadership of any concerns 

• Protect guest belongings, handle lost and found items, and cooperate with other departments to enhance the guest experience.  

• Promptly notify security or park operators of any injuries or emergencies.  

• Conduct audits of Hosts to ensure safe operations and fulfill additional duties as assigned.  

• All other duties assigned by leadership  

Education and Experience: 

• No education requirements for this position 

• 2-3 years of previous work experience in the Rides or Aquatics departments is required. Previous ride operation experience from other Amusement/Theme Park employers will also be considered. 

• 2+ years of previous supervisory experience preferred 

• All Rides Hosts must go through the International Ride Operator Certification course as a part of the training. Successful course completion is required for this position. There is no cost to the Host for the course. 

Language: Ability to read, write, and speak fluent English; Spanish or other bilingual language skills are a plus. 

Requirements:   

• Must be at least 18 years of age to comply with Iowa Child Labor Laws 

• Ability to work flexible schedule, including evenings, weekends, and holidays, open to close 

• Must have reliable transportation to and from your scheduled shift 

• Must possess a valid driver’s license and a good driving record 

• Ability to comply with all uniform policies 

• Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner 

• Must possess a safety-oriented mindset and be fully committed to enforcing all DOSH, IROC, and all other regulations, policies, and procedures 

• Ability to inspire, motivate, and successfully lead a large number of Hosts 

• Must be able to speak with guests directly when other operations leadership is not available 

• Ability to handle high-pressure situations, meet the demands of constant deadlines and coordinate multiple priorities in a dynamic environment. 

• Must possess strong written and verbal communication skills 

• Ability to follow direction, multi-task, and work as part of a fast-paced team 

Physical Requirements: 

• Ability to stand, walk, and remain on feet for majority of the workday 

• Ability to remain sedentary for periods of time, while using a computer 

• Ability to frequently stoop, twist, kneel, bend, squat, or reach above shoulders  

• Ability to carry, push, pull, lift, and hold objects weighing 30 pounds or more 

• Ability to climb or descend stairs for some of the rides and attractions 

Working Conditions: 

• This role will predominantly be based outdoors in the park environment 

• Constant exposure to the variable outside temperatures, including high heat, cold, direct sun, humidity, dust, rain, snow, ice, and other weather conditions 

• Subject to frequent interruptions, constant repetitive motion, high noise levels, flashing lights, and heavily populated environments