About this role
We are currently seeking a Vision Lab Manager to oversee all aspects of the lab, including personnel management, inventory control, vendor relations, and overall operations. This position reports to the Vice President of Operations.
This position will be at-will, meaning either the employer or the employee may terminate the employment at any time, with or without cause or prior notice.
Pay range: $63,000-$70,000/yr
Job Responsibilities
- Build a community within the lab that fosters teammate satisfaction and retention by continually mentoring and coaching teammates, maintaining a positive and professional attitude with teammates, and participating in the review process for all staff members
- Ensure lab is performing on key growth drivers, including quality, lead time, staffing, and referrals
- Manage employee files, oversee timesheets, submit payroll, and supervise lab teammates
- Monitor flow of product through the lab and continually identify opportunities to improve the process in ways that do not negatively impact patient care
- Lead teammates to ensure production goals are met
- Collaborate with others to provide high-quality eyewear and experience for our patients and their families
- Build and maintain positive relationships with the clinics we serve
- Coordinate with vision lab team members to ensure flow of product through the lab
- Participate in other duties that support the mission of providing high-quality and compassionate dental, vision, and orthodontic services to underserved children
In addition to the job description, you will be asked to perform other duties that support the business and our mission.
Minimum Qualifications
- Bachelor’s degree in a related field
- At least five years of leadership experience
- Previous experience in a fast-paced manufacturing environment
- Previous experience in LEAN/Operational Excellence
- Experience owning and managing a budget
- Demonstrate attention to detail and the ability to handle a diverse workload
- Strong interpersonal skills and a friendly and outgoing demeanor
- Experience with inventory organizing and flow throughout a day-to-day basis
In addition to the job description, you will be asked to perform other duties that support the business and our mission.
Other facts
About Hero Practice Services
Hero Practice Services: A Different Kind of Practice Management Group
Hero is the only practice management group focused on delivering the systems, processes, and people needed to efficiently deliver quality dental, vision and orthodontic care to children in underserved communities. With dozens of offices nationwide, we have helped over a million children ages six months through 20 years gain access to the care they need since 2006. Working at Hero is both a career and a calling…join us, BE A HERO!
Serving the needs of the Medicaid population requires a well-oiled machine. Our fast-paced, high volume offices require smart scheduling, effective patient communications, tested processes and a dedicated, well-trained staff. The Hero Practice Services team knows what it takes to provide quality dental, vision and orthodontic care under one roof. We are looking to create long-term relationships with the children and families we serve, and, to achieve that goal, we are dedicated to providing our staff with the support, compensation and lifestyle they need for career happiness.
Navigating the healthcare system can be a challenge for the families we serve. At Hero, we make it easy and enjoyable for parents to get regular vision, dental and orthodontic care for their children. Our kid-friendly offices take the fear out of dental visits, and all our staff is trained to put both children and parents at ease. From scheduling to payments, eye wear selection to orthodontics, we make it fun, easy and affordable for children to thrive.
What you'll do
- The Vision Lab Manager will oversee all aspects of the lab, including personnel management, inventory control, and operations. They will ensure the lab meets production goals while maintaining high-quality patient care.
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