About this role
Adventure Dental, Vision, & Orthodontics in Longmont, CO, is currently seeking a Lead Orthodontic Assistant to optimize patient flow, deliver outstanding patient service, and increase patient satisfaction through leading and the development of the team. This position will report to the Assistant Operations Manager.
This position will be at-will, meaning either the employer or the employee may terminate the employment at any time, with or without cause or prior notice.
Pay range: $22-$28/hr
Job Responsibilities
- Assist in the development and training of Orthodontic Assistants and lead group trainings as necessary
- Explain treatment and tailor personal care education to the patient’s needs
- Establish clear expectations for teammates around desired patient experience and respond promptly to customers’ needs
- Support optimized schedules with effective open treatment calls on a regular basis with a goal of providing education to patient parent/guardians on the importance and urgency of their pending treatment
- Participate in Orthodontic Assistant interviews and performance evaluations
- Ensure practice is clean and presentable to patients to include cleaning restrooms, patient lobby, mopping, vacuuming, dusting etc.
- Participate in other duties that support the mission of providing high-quality and compassionate dental, vision, and orthodontic services to underserved children
Minimum Qualifications
- Active certification that meets state requirements
- Radiology education and training that meets state requirements
- Previous orthodontic assisting experience
- Excellent verbal communication skills
- Ability to train and lead a team of Orthodontic Assistants
- Experience leading multi-dimensional, cross-functional tasks
Other facts
About Hero Practice Services
Hero Practice Services: A Different Kind of Practice Management Group
Hero is the only practice management group focused on delivering the systems, processes, and people needed to efficiently deliver quality dental, vision and orthodontic care to children in underserved communities. With dozens of offices nationwide, we have helped over a million children ages six months through 20 years gain access to the care they need since 2006. Working at Hero is both a career and a calling…join us, BE A HERO!
Serving the needs of the Medicaid population requires a well-oiled machine. Our fast-paced, high volume offices require smart scheduling, effective patient communications, tested processes and a dedicated, well-trained staff. The Hero Practice Services team knows what it takes to provide quality dental, vision and orthodontic care under one roof. We are looking to create long-term relationships with the children and families we serve, and, to achieve that goal, we are dedicated to providing our staff with the support, compensation and lifestyle they need for career happiness.
Navigating the healthcare system can be a challenge for the families we serve. At Hero, we make it easy and enjoyable for parents to get regular vision, dental and orthodontic care for their children. Our kid-friendly offices take the fear out of dental visits, and all our staff is trained to put both children and parents at ease. From scheduling to payments, eye wear selection to orthodontics, we make it fun, easy and affordable for children to thrive.
What you'll do
- The Lead Orthodontic Assistant will optimize patient flow and deliver outstanding patient service while leading the development of the team. Responsibilities include training Orthodontic Assistants, explaining treatment, and ensuring a clean practice environment.
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