About this role
Adventure Dental in Baltimore, MD, is currently seeking an Assistant Manager – Dental to achieve patient and organizational goals by effectively managing front office processes and assisting with human resource functions within a pediatric dental practice. This position will report to the Operations Manager.
This position will be at-will, meaning either the employer or the employee may terminate the employment at any time, with or without cause or prior notice.
Pay Range: $43,888-$56,130 annually
Job Responsibilities
- Build a community within the practice that fosters teammate satisfaction and retention by developing strategies to achieve organizational goals, being available to staff, accepting feedback from others, developing subordinates’ skills, and encouraging growth
- Schedule appointments for all patient services
- Understand, monitor, and ensure the smooth execution of office processes, including but not limited to, managing employee files, verifying insurance benefits, overseeing timesheets and submitting payroll, and supervising front desk staff
- Improve processes, products, and services through modern and creative thinking
- Create appropriate contracts and payment plans for private pay patients
- Prepare accurate patient insurance letters
- Ensure practice is clean and presentable to patients to include cleaning restrooms, patient lobby, mopping, vacuuming, dusting etc.
- Participate in other duties that support the mission of providing high-quality and compassionate dental, vision, and orthodontic services to underserved children
Job Qualifications
- Previous experience in a dental practice a plus
- At least one year of demonstrated administrative experience
- Availability to work weekends
- Ability to multitask andcomplete tasks correctly and on time
- Stronginterpersonal skills, listening to patients’ needs, and a friendly and outgoing demeanor
- Preferred knowledge ofECW/Dolphin Database, Payroll, Intero Order processing systems, Google Docs, Document Portal Spreadsheet software, Word, and Excel
In addition to the job description, you will be asked to perform other duties that support the business and our mission.
Other facts
About Hero Practice Services
Hero Practice Services: A Different Kind of Practice Management Group
Hero is the only practice management group focused on delivering the systems, processes, and people needed to efficiently deliver quality dental, vision and orthodontic care to children in underserved communities. With dozens of offices nationwide, we have helped over a million children ages six months through 20 years gain access to the care they need since 2006. Working at Hero is both a career and a calling…join us, BE A HERO!
Serving the needs of the Medicaid population requires a well-oiled machine. Our fast-paced, high volume offices require smart scheduling, effective patient communications, tested processes and a dedicated, well-trained staff. The Hero Practice Services team knows what it takes to provide quality dental, vision and orthodontic care under one roof. We are looking to create long-term relationships with the children and families we serve, and, to achieve that goal, we are dedicated to providing our staff with the support, compensation and lifestyle they need for career happiness.
Navigating the healthcare system can be a challenge for the families we serve. At Hero, we make it easy and enjoyable for parents to get regular vision, dental and orthodontic care for their children. Our kid-friendly offices take the fear out of dental visits, and all our staff is trained to put both children and parents at ease. From scheduling to payments, eye wear selection to orthodontics, we make it fun, easy and affordable for children to thrive.
What you'll do
- The Assistant Manager will manage front office processes and assist with human resource functions to achieve patient and organizational goals. Responsibilities include scheduling appointments, overseeing office processes, and ensuring a clean and presentable practice.
Ready to join Hero Practice Services?
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