Customer Service Rep Transportation

Job Posting Title

Customer Service Rep Transportation

Job Description

Transportation Customer Service Representative (CSR)

About the Role:

The Customer Service Representative in Transportation plays a critical role in ensuring seamless communication between customers and the transportation operations team. This position is responsible for managing inquiries, resolving issues, and providing timely updates related to shipments, deliveries, and logistics services. The role demands a proactive approach to problem-solving and the ability to coordinate effectively with drivers, warehouse staff, and management to meet customer expectations. By maintaining accurate records and tracking information, the representative helps optimize transportation workflows and enhance overall customer satisfaction. Ultimately, this role contributes to the company’s reputation for reliability and excellence in the transportation and warehousing industry.

Minimum Qualifications:

• High school diploma or equivalent.
• Minimum of 1 year experience in customer service, preferably within the transportation or logistics industry.
• Proficiency in using computer systems and customer relationship management (CRM) software
• Strong verbal and written communication skills.
• Ability to multitask and manage time effectively in a fast-paced environment.

Preferred Qualifications:

• Associate degree or higher in Business, Logistics, or a related field.
• Experience with transportation management systems (TMS) or warehouse management systems (WMS).
• Knowledge of transportation regulations and industry best practices.
• Demonstrated problem-solving skills and conflict resolution experience.

Responsibilities:

• Respond promptly and professionally to customer inquiries via phone, email, and other communication channels regarding shipment status, delivery schedules, and service issues.
• Coordinate with drivers, dispatchers, and warehouse personnel to resolve transportation-related problems and ensure timely delivery of goods.
• Maintain detailed records of customer interactions, shipment details, and issue resolutions using company software systems.
• Monitor transportation schedules and proactively communicate any delays or changes to customers to manage expectations effectively.
• Assist in processing orders, tracking shipments, and updating customers on the progress of their deliveries.
• Collaborate with internal teams to identify process improvements that enhance customer service and operational efficiency.
• Handle customer complaints with empathy and professionalism, escalating issues to management when necessary to ensure resolution.

Skills:

The required skills such as effective communication and proficiency with CRM software are essential for managing daily customer interactions and maintaining accurate shipment records. Strong organizational skills enable the representative to handle multiple inquiries and coordinate logistics details simultaneously. Problem-solving abilities are used to quickly address and resolve customer concerns, ensuring minimal disruption to delivery schedules. Preferred skills like bilingual communication enhance the ability to serve a broader customer base and improve overall service quality. Familiarity with transportation management systems supports efficient tracking and coordination of shipments, contributing to smoother operational workflows.

Include shift schedule

English (US)

Monday - Friday

Include budgeted hours

Not Included