About this role
Your main responsibilities will be as follows
Customer Relationship Management:
- Maintains the quality of the customer database through various tasks
- Supports data analysis and purchasing behavior
Excellent in-store service
- Contributes to the launch and operational monitoring of retail projects
- Analyzes customer satisfaction
- Grooming: manages uniform stock and orders
- Consolidates store requirements, places and monitors various orders with suppliers
- Contributes to information sharing with the Customer Relations Center (store closures and opening hours)
Retail projects and tasks
- Contribute to various retail assignments
- Actively support the preparation of in-store initiatives
- Internal meetings: prepare presentation materials, write reports
Your profile
- Business school student, bachelor's or master's degree level
- Interest in retail and customer experience
- Rigorous, keen eye for detail and analytical skills
- Very good command of IT tools (Excel and PowerPoint essential)
- Initial experience as a business analyst and/or knowledge of CRM tools are real assets
- Good interpersonal skills and strong team spirit
- Fluency in French and English
- An internship agreement is required to complete this 100% internship from june 2026 to januray 2027
As a responsible employer, we are committed to ethics, diversity and inclusion. Join the Hermès human adventure!
Other facts
About Hermès
A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs more than 16,600 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial presence that respects people and nature, a source of exceptional materials. Sixteen artisanal métiers nurture the creativity of the house, whose collections are presented in over 300 stores around the world.
What you'll do
- The role involves comprehensive Customer Relationship Management, including maintaining the customer database, supporting data analysis, and contributing to the operational monitoring of retail projects. Additionally, the intern will manage grooming aspects like uniform stock and orders, and assist with information sharing regarding store operations.
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