About this role
If you are currently an employee of Herc Rentals, please apply using this link: Herc Employee Career Portal
Founded in 1965, Herc Rentals is one of the leading equipment rental suppliers in North America with 2024 pro forma total revenues reaching approximately $5.1 billion. Herc Rentals’ parent company, known as Herc Holdings Inc., listed on the New York Stock Exchange on July 1, 2016, under the symbol “HRI.” Herc Rentals serves customers through approximately 612 locations and has about 9,900 employees in North America as of September 30, 2025.
Job Purpose
Herc Customer Account Specialist is responsible for controlling a portfolio of accounts from time of billing until the receivable is cleared by means of daily customer contacts as well as performing various customer service functions for our customer base. This position reports to the Collection Supervisor, Finance Shared Services. Interactions with customer accounts will be a combination phone calls, emails and fax to obtain firm payments and payment plans on delinquent accounts while maintaining a good relationship with the customer and Internal business partners. In addition to cash collection, this position requires excellent customer service skills to help promote long-term business relationships with our customers, our Herc Sales Team and Regional Branch Managers in addressing sensitive issues. Effective Communication skills and the ability to discern accounts with cash flow issues are critical in obtaining account resolutions and to minimize revenue exposure. Collection procedures have been developed to provide a systematic way of dealing with delinquent accounts while also retaining our customer’s loyalty and driving successful business results.
What you will do...
- Proactively initiate B2B customer contacts, provide invoice copies, update POs, account documentation and other activities required to ensure payment on past due invoices.
- Process billing adjustments and customer discrepancies with a sense of urgency.
- Utilize appropriate judgment in releasing/holding orders, processing adjustment disputes, resolving unapplied payments and possible account suspension due to non-payment.
- Take proactive measures to escalate uncollectible accounts and bring material changes to department heads regarding financial position of customers.
- Maintain relationships with Internal and External customers to drive efficiencies in processes.
- Assist in projects, process improvements, and other collection related tasks as identified by management.
Requirements
- Bachelor - Business-related degree preferred, but not required with a minimum of 3-5 years in Accounts Receivable with a focus in Collections
- One-year Credit and B2B Collection experience
- Previous customer service and professional telephone etiquette
Skills
- Ability to work with minimal supervision and think logically & constructively
- Creative Problem Solver
- Organizational and Time Management Skills
- Professional Verbal and Written Communication
- Proficient Microsoft Excel and Word
- Strong sense of Urgency and Customer Focus
- ‘Interpersonal/People Skills’, in working with Colleagues and Customers
Req #: 66076
Pay Range: $21 - $24
Please be advised that the actual salary offered for any position is subject to the company's sole discretion and may be influenced by various factors, including but not limited to the candidate's qualifications, experience, location, and overall fit for the role.
Herc Rentals values its employees and provides excellent compensation and benefits packages which are not limited to the following.
Keeping you healthy
Medical, Dental, and Vision Coverage
Life and disability insurance
Flex spending and health savings accounts
Virtual Health Visits
24 Hour Nurse Line
Healthy Pregnancy Program
Tobacco Cessation Program
Weight Loss Program
Building Your Financial Future
401(k) plan with company match
Employee Stock Purchase Program
Life & Work Harmony
Paid Time Off (Holidays, Vacations, Sick Days)
Paid parental leave.
Military leave & support for those in the National Guard and Reserves
Employee Assistance Program (EAP)
Adoption Assistance Reimbursement Program
Tuition Reimbursement Program
Auto & Home Insurance Discounts
Protecting You & Your Family
Company Paid Life Insurance
Supplemental Life Insurance
Accidental Death & Dismemberment Insurance
Company Paid Disability Insurance
Supplemental Disability Insurance
Group Legal Plan
Critical Illness Insurance
Accident Insurance
Herc does not discriminate in employment based on the basis of race, creed, color, religion, sex, age, disability, national origin, marital status, sexual orientation, citizenship status, political affiliation, parental status, military service, or other non-merit factors.
Other facts
About Herc Rentals
Herc Rentals is a premier, full-service equipment rental company providing customers with the equipment, services, and solutions they need to achieve optimal performance safely, efficiently, and effectively. With 60 years of equipment rental expertise, approximately 10,200 employees, and 622 locations across the United States and Canada, Herc Rentals serves a broad range of customers, industries, and markets making a difference in communities across North America.
What you'll do
- The Customer Accounts Specialist is responsible for managing a portfolio of accounts, ensuring timely payments through customer interactions. This role involves maintaining relationships with customers and internal partners while addressing sensitive issues related to collections.
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