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NOC Engineer II
full-time•Bangalore East
About this role
Overview
THE ROLE:
HOW YOU WOULD CONTRIBUTE:
- Monitor all the Consoles and Ensure every Alerts is picked for investigation
- Immediate response to alerts generated from the monitoring tools.
- After Validation, create Incident and follow the Incident Control Procedure
- Provides assistance, by working closely with the vendors and IT teams.
- Assist with interpreting policies, strategic planning, design and suggestions for new day to day processes
- Recommends additional measures and process improvements along with updating process and policy documents and KB articles.
- Acts as a technical expert and provides guidance on Infrastructure Monitoring
- Drives improvement initiative and process improvement efforts
- Performs escalations to IT teams in accordance with departmental standards.
- Work on the Incidents and close them within SLA
- Performs L1 & L2 activities to resolve the issues.
- Handles one complete shift by being Accountable for all the operational activities to ensure smooth operations with high efficiency and quality.
- Handle Severity Conference Bridge calls to troubleshoot any potential issues impacting business.
WHAT’S SPECIAL ABOUT THE TEAM:
- The Engineer II - NOC is a versatile and highly motivated individual whose primary function is to perform End to End monitoring of the entire infrastructure
- To work closely with the Service Desk, IT teams and 3rd party service providers to ensure the availability of all systems & applications to our internal users & external members.
- To comply with established standards and service level agreements and maintain industry best practices, policies, standards and procedures such as ITIL Service Management, including how problems are identified, documented, distributed and corrected.
- All NOC positions are currently 24/7
SKILLS AND BACKGROUND REQUIRED TO BE SUCCESSFUL:
- 3+ years of experience in an NOC of a medium to large corporate 24 x 7 mission critical environment.
- Preferred: Working knowledge on IT Service management framework and Modules
- Good knowledge of the OSI model, switching and internet routing technologies.
- Good understanding of network monitoring concepts and management tools.
- Understanding of Monitoring tools functionalities such as SCOM, Splunk, PRTG, Dynatrace, Splunk Spectrum, Sitescope, Foglight, Vcenter’s, SolarWinds etc. Working experience on these tools would be an added advantage
- Strong listening skills with ability to evaluate and diagnose issues.
- Basic understanding of ITIL / Service Management Principles
- Good written and verbal communication skills & Strong interpersonal skills
Education
Required:
- UG: Any Graduate
Preferred:
- ITIL Foundation Certified
- CCNA and/or MCSE Certified
- ITIL Intermediate (For Level III)
What you'll do
- The NOC Engineer II is responsible for monitoring all consoles, responding to alerts, and managing incidents according to departmental standards. They work closely with IT teams and vendors to ensure smooth operations and compliance with service level agreements.
About Herbalife
Herbalife is a global health and wellness community born to support you in living your best life. For over 40 years and in more than 90 countries, we’ve empowered millions of people to make real changes to their lives with our science-backed products, the support of a coach – what we call an Herbalife Distributor – and the opportunity to build a business. And we’re just getting started.
To us, the best lives are balanced lives. Through our Herbalife Distributors, who foster community, personal growth and business opportunities to help you thrive, we offer a wide range of products designed to help you meet your needs and reach your goals. You bring the will to get started, and we’ll help you every step of the way.
Herbalife's focus on improving communities inspires people to come work for us. Our 11,000+ global employees play a crucial role in realizing Herbalife's passion for helping people.
Herbalife has been recognized with numerous global employer awards, including Achiever’s Elite 8 of the Top 50 Most Engaged 8 Workplaces in 2018 and 2021, Achiever’s Top 50 Most Engaged Workplaces in 2019, and Best Employers for Women by Forbes in 2020.
Herbalife sponsors more than 150 world-class athletes, teams, and events, including Cristiano Ronaldo, the Los Angeles Galaxy soccer team, and 5 National Olympic Committees.
In addition, Herbalife created the Herbalife Nutrition Foundation, our Nutrition for Zero Hunger initiative and partnered with several organizations, including Feed the Children.
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Frequently Asked Questions
What does a NOC Engineer II do at Herbalife?
As a NOC Engineer II at Herbalife, you will: the NOC Engineer II is responsible for monitoring all consoles, responding to alerts, and managing incidents according to departmental standards. They work closely with IT teams and vendors to ensure smooth operations and compliance with service level agreements..
Is the NOC Engineer II position at Herbalife remote?
The NOC Engineer II position at Herbalife is based in Bangalore East, Karnataka, India. Contact the company through Clera for specific work arrangement details.
How do I apply for the NOC Engineer II position at Herbalife?
You can apply for the NOC Engineer II position at Herbalifedirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.