Description

The loaner coordinator contributes to the excellent customer service experience by assisting with the delivery and maintenance of the loaner vehicle fleet. This is a great opportunity for someone who loves working with people and is looking for a career, not just a job.

What you'll do:

• Assist customers with vehicle drop-off and pick-up.
• Manage the administration of loaner vehicles to customers as well as the flow of our loaner fleet.
• Adds and removes loaner vehicles to Fleet Management Software as necessary.
• Complete all necessary paperwork, explain loaner policies and procedures, and obtain all appropriate customer approvals.
• Enter loaner car data, license, and insurance information into the computer and create contract.
• Prepare loaner car reports and track whereabouts and turnover time on loaner vehicles every day.
• Check-in returned cars, inspect for damage, secure mileage, and close agreement.
• Arrange for repairs of damaged or malfunctioning cars.
• Send weekly “Out of Service” report for vehicles damaged or malfunctioning.
• Send weekly “Fleet Audit Report” stating current status of every vehicle.
• Ensure that cars are clean and operable before delivery to client.
• Assist with meeting and greeting service customers promptly in a professional and courteous manner, if needed.
• Collect the customer’s information one day prior to a curbside reservation.
• Maintain the GPS trackers for all vehicles, which includes installations and removals.
• Handle the collection of any charges, fines or tolls from customers.
• All other duties as assigned.

Hennessy is proud to serve our community with a set of core values which guide our daily decisions and actions. They are:

• Accountability – We take ownership of our words, actions, results, and commitments.
• Teamwork – We are better when we work together.
• Kindness – We show compassion and care for others.
• Grit – We have the heart and determination to see it through.
• Integrity – We are trustworthy, honest, and do what’s right.
• Curiosity – We ask questions to seek understanding.

Requirements

What we expect:

• Must be a team player who is focused on providing exemplary customer service
• Professional appearance
• Outgoing and friendly personality
• Maintain a valid Georgia driver’s license and a clean driving record
• Excellent working knowledge of Microsoft Excel
• Must submit to and pass a background and drug screen

Working Environment & Physical Demands

Duties are performed throughout the dealer premises, both indoors and outdoors. Work includes frequent movement around the company facilities and the outdoor car lot to move vehicles. While performing the duties of this job, the employee is regularly required to talk or hear and is frequently required to stand, walk and sit.

The position requires regular and predictable attendance. Scheduled shifts will include evening hours, weekends, and holidays.

We are an equal opportunity employer & drug-free workplace. Offers of employment are contingent upon successfully passing background screening (incl. criminal background check, review of consumer & motor vehicle records, verification of SSN & passing drug test at a certified testing facility). Employment is on an at-will basis & subject to termination if dealership rules & regulations are violated.