Summary
Location
Lisbon
Type
full-time
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About this role
THE POSITION
Within the Infrastructure & Support division, and reporting to the Manager of the Support IT Team, you will be responsible for installing and ensuring the proper functioning of IT and telephony equipment (hardware and software) for Henner Group employees, using the tools provided. Your position is based in Lisbon.
Your main responsibilities will include:
- Preparing and deploying laptops via Microsoft Intune.
- Preparing and deploying mobile devices and other network-connected peripherals.
- Ensuring the proper functioning of the local network.
- Assisting users and partners on-site or remotely to quickly resolve incidents and help them make the best use of their IT and office tools, in close collaboration with other infrastructure teams (administrators, helpdesk, project teams, etc.).
- Reporting and analyzing security indicators under the supervision of the Information Security Officer (RSSI).
- Managing meeting rooms (video conferencing equipment, room booking tablets, etc.).
- Writing procedures to contribute to the knowledge base and promote knowledge sharing.
- Monitoring, managing, and maintaining the IT asset inventory in collaboration with the Asset team.
- Handling requests and incidents via the SERVICENOW ticketing tool.
- Initiating and following up on interventions with partner companies (DELL, CANON, etc.).
YOUR PROFILE
- Curious, rigorous, organized, and autonomous, with strong adaptability skills.
- Ideally, you have good knowledge of Microsoft Intune.
- Comfortable adapting to change and proactive in suggesting improvements.
- Strong team player with excellent communication and interpersonal skills.
- Respectful of established rules and security standards (ISO 27001), and capable of applying them to ensure IT security.
- Comfortable working in Windows 11 and Mac environments.
- Good knowledge of Active Directory administration.
- Knowledge of Exchange messaging systems.
- Proficient in both English and French, written and spoken.
WHY JOIN US ?
By joining our teams, you will benefit from training in our Lisbon site, full support in our businesses and tools, and local management.
Your job is not routine, you occupy a position with great versatility and prospects for development.
Your position is a permanent contract and you benefit from all the social advantages granted to our teams: free healthcare insurance for you and your family, annual variable bonus if you achieve your objectives, quaterly profit-sharing bonus, lunch vouchers per day worked, monthly transportation allowance, medical teleconsultation.
You are guaranteed to respect your work/life balance thanks to our company agreements and a flexible work organization that allows you to telecommute up to 2 days per week, or even 3 days for people with disabilities, pregnant employees.
The job can be taken in the next few days (or weeks) depending on your availability.
HENNERINT
Henner, an international and independent group, creates, manages, and markets innovative solutions in personal insurance. We are 1,850 employees present in 20 countries worldwide. Every day, we support 64,000 client companies and 2.3 million beneficiaries.
Our expertise in social protection is summed up in one word: Caring. Caring is much more than an idea. It’s a promise that Henner makes to its clients and partners to carry out its social protection consulting, brokerage, and management services with a constant focus on providing exceptional care and attention to the quality of its support.
Other facts
About Henner
Our social protection expertise can be summed up in one word: caring.
Caring is more than just an idea. It’s about how we think and act. We promise our customers and partners that we will provide advice on social protection, brokerage and management of health schemes and take great care in providing them with quality support.
This has been a Henner tradition since our creation in 1947.
As an independent international Group*, we have become a key player in social protection in France while also developing real expertise in international healthcare insurance. But we always remain true to our founding principle. We will always protect our customers as if they were our loved ones, and we will be there for them whenever they need us.
Committed to providing tailored advice according to the needs of our customers and partners, we create and manage innovative health insurance solutions and products that we market directly or via our network of partners in France and worldwide. We also offer solutions for life and disability insurance, pensions, employee savings and employee share ownership.
Our mission is also to facilitate our policyholders’ access to quality medical network, regardless of their location, and to offer preventive healthcare and wellbeing in the workplace programmes for our customers.
We are there for our customers whenever and wherever they need us. That’s how caring we are at Henner.
What you'll do
- You will be responsible for installing and ensuring the proper functioning of IT and telephony equipment for Henner Group employees. This includes preparing and deploying laptops and mobile devices, assisting users with incidents, and managing meeting rooms.
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