Summary
Location
Lisbon
Type
full-time
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About this role
- Respond to their requests and guide them through their healthcare journey, mainly by phone and email.
- Provide information about their policy coverage, reimbursements, and administrative management (subscription, amendments, cancellations, contributions, etc.).
- Ensure a high-quality service by providing clear and effective responses, contributing to their satisfaction and to our site’s performance.
- Register and cancel contracts and monitor contribution payments.
- Process healthcare claims: enter reimbursements, prepare cost estimates, and issue guarantees of coverage.
- Update and modify beneficiaries’ records (contracts, addresses, bank details, etc.).
- There is no prospecting or sales involved in this role.
You enjoy working in a team and have excellent interpersonal skills. You are attentive, customer-focused, dynamic, and enthusiastic about your work.
You are methodical, demonstrate rigor, organization, and responsiveness in your daily tasks. You care about meeting set objectives: processing quality, volumes, and deadlines.
Other facts
About Henner
Our social protection expertise can be summed up in one word: caring.
Caring is more than just an idea. It’s about how we think and act. We promise our customers and partners that we will provide advice on social protection, brokerage and management of health schemes and take great care in providing them with quality support.
This has been a Henner tradition since our creation in 1947.
As an independent international Group*, we have become a key player in social protection in France while also developing real expertise in international healthcare insurance. But we always remain true to our founding principle. We will always protect our customers as if they were our loved ones, and we will be there for them whenever they need us.
Committed to providing tailored advice according to the needs of our customers and partners, we create and manage innovative health insurance solutions and products that we market directly or via our network of partners in France and worldwide. We also offer solutions for life and disability insurance, pensions, employee savings and employee share ownership.
Our mission is also to facilitate our policyholders’ access to quality medical network, regardless of their location, and to offer preventive healthcare and wellbeing in the workplace programmes for our customers.
We are there for our customers whenever and wherever they need us. That’s how caring we are at Henner.
What you'll do
- You will support beneficiaries and healthcare professionals by responding to their requests and managing contract administration. This includes processing healthcare claims and ensuring high-quality service.
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