Summary: As a Parts Counterperson, you will be responsible for providing customers with the BEST possible advice on car parts and accessories by using your knowledge of automotive parts and how they work together to solve maintenance problems. This is a Full Time position available at Honda Cars of Rock Hill in Rock Hill, SC!

Pay Range:

Up to $50,000 per year and above (salary + bonus/commissions based on performance).

Benefits:
At Hendrick, we believe in helping our teammates accomplish the goals they have set for themselves, their jobs and their families. It's the Hendrick Advantage. Taking care of our employees helps us better care for our customers. We offer NO COST Employee Healthcare Benefits, Employee Discounts, and Team Culture like no other.

• Rewarding performance based pay plans and bonuses

• Paid Manufacturer Training

• 401(k) with Company Match

• Largest privately owned auto group in the country, GREAT career growth potential

• Paid Medical - NO COST Employee Healthcare and Prescription Plan

• Generous paid time off/vacation and sick days

• Basic Life Insurance

• NO COST Employee Assistance Program

• Employee Discounts

• Comprehensive employee recognition/rewards programs

• Hendrick Automotive Group is a back-to-back winner of Automotive News' Best Dealerships to Work For Award

• Successful Team approach with Doing Business the Right Way Focus

Apply Now to build your career with one of the largest, most successful privately held dealership groups in the USA!

Job Responsibilities:

• Assists customers in selecting and purchasing parts.

• Places special orders for parts.

• Reads appropriate manuals to ascertain type and specification of part.

• Provides pricing and product information to customers.

• Dispenses parts to the service department and body shop.

• Orders out-of-stock parts requested by customers.

• Assists in taking inventory.

• Meets departmental production and profitability goals.

• Maintains CSI at or above dealership standards.

• Answers telephone promptly and consistent with dealership guidelines.

• Maintains an organized, clean and safe work area.

• Participates in required training.

• Records all hours worked accurately in company timekeeping system.

• Follows Safeguards rules and regulations.

• Demonstrates the Company’s Core Values.

• Complies with Company policies and procedures.

• Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.

• Other duties as assigned.

Desired Education:

o   GED

√   High School Diploma

o   Associate Degree

o   Bachelor Degree

o   Master Degree

o   Doctorate Degree

Field of Study/Work Experience:

o   Accounting

√   Automotive

o   Business

o   Human Resources

o   Information Technology

Qualifications:

• Valid Driver's License.

• 2 years of direct customer service experience (automotive or similar fast-paced environment).

• Able to work Full Time, 5-days per week, business hours Monday - Saturday.

• Prior Experience using customer databases, researching and advising customers in selecting products such as automotive parts, addressing any delays, concerns and inquiries.

• Able to answer calls, greet customers, establish rapport, collaborate with technicians and mechanics to dispense parts and answer questions about product features, pricing, and availability.

• Able to monitor parts stock levels, order out-of-stock auto parts, take inventory, and maintain accurate records to meet departmental production and profitability goals.

• Able to communicate effectively with customers and company personnel.

• Able to follow Safeguards rules and regulations.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions.

Computer Skills:

Intermediate skills in Microsoft Office products.  Intermediate ability and knowledge of the Parts portion of the Dealership Management System and other computer applications to support operations.

Communication Skills:

Ability to understand and follow instructions. Ability to communicate effectively with customers and company

personnel.

Attendance Expectations:

The position requires regular and predictable attendance. Scheduled shifts are typically 5-days per week, rotating Saturdays, and may include holidays.

Physical Demands:

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; and sit. Must be able to lift up to 30 pounds.

Environment Demands:

Duties are performed primarily at the parts counter and in the parts department.  Work includes retrieving parts for customer purchase and moving throughout the parts, service, and body repair departments. Employee continuously interacts with customers and parts and service department employees.

Verbal and Writing Ability:

Ability to read and comprehend instructions, correspondence, and memos.  Ability to effectively present information in one-on-one and small group situations to customers and other employees.

Math Ability:

Ability to add, subtract, multiply and divide.

Reasoning Ability:

Ability to apply common sense understanding to carry out instructions. Ability to deal with standardized situations.  Have working knowledge of automotive parts.

Hendrick's Core Values:

• Servant Leadership- Servant Leaders consciously put the needs of others before their own, because to serve people is to value them.

• Teamwork through Trust & Respect- Diversity is strength, and when we trust and respect one another we can work as a team to achieve at a high level.

• Integrity- Being honest and transparent with people, in an effort to do the right thing within the letter and spirit of the law, drives every action we take and every decision we make.

• Commitment to Customer Enthusiasm- Every day we recommit ourselves to the customer experience, and we are empowered to exceed the expectations of our customers.

• Passion for Winning- Hendrick’s tradition of winning is based on the idea of striving to be the best, not the biggest, and is therefore defined by how we treat our people.

• Accountability at All Levels- Taking ownership of our actions and our decisions allows us to grow as individuals, and support each other as a team.

• Commitment to Continuous Improvement- Every day we soften our hearts as well as our egos, in order to seek out and improve upon areas of opportunity within ourselves and our team.

This job description in no way states or implies that these are the only duties and responsibilities to be performed by this employee.  The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor.  This job description is subject to revision at the discretion of the company.

Hendrick is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. For more information regarding the EEOC, please visit https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf.