Hendrick Automotive Group logo
Customer Service/BDC Representative
full-timeUnited States$42k - $55k

Summary

Location

United States

Salary

$42k - $55k

Type

full-time

Explore Jobs

About this role

Business Development Center - HIC

Location: 6030 East Independence Blvd, Charlotte, North Carolina 28212


 

Are you looking for a stable company to grow with?

$20 per hour Plus Monthly Bonus! Annual Earnings $42,000-$55,000!

Are you looking to build a professional career with a company whose strong culture of Servant Leadership and People Development is dedicated to helping you reach your full potential?

Hendrick Automotive Group is seeking talented, driven individuals to join our Luxury Customer Concierge Center, supporting brands like BMW, Lexus, Mercedes-Benz, Audi, Land Rover, etc. Provide excellent service to our customers by phone, text, and email from our state of the art corporate facility in Charlotte!

Enjoy a solid hourly income while earning bonuses based on your growth path as you progress through our Teammate and Leadership Development Program.

As a new member of our team, you will receive personalized training by a dedicated mentor who is focused on your growth and development. Our department promotes primarily from within, so we invest in people to prepare them for Leadership opportunities.

Enjoy a supportive team-based work environment where we make production fun with healthy competition, encouraging teammates, and Leaders who care.

APPLY TODAY!

Essential Duties and Responsibilities:

  • Provides professional concierge service to customers via inbound and outbound phone calls, text, and email.

  • Accurately logs all customer interactions into Dealership Management System.

  • Schedules appointments for customers to visit dealerships.

  • Follows up on appointment outcomes.

  • Works and communicates with teammates to promote a positive, inclusive, and supportive professional working environment.

  • Maintains an organized, clean, and safe work area.

  • Participates in required training.

  • Follows Safeguards rules and regulations.

  • Demonstrates the Company’s Core Values.

  • Maintains accurate timekeeping record in timekeeping system.

  • Complies with Company policies and procedures.

  • Observes all Federal, State, Local, and Company safety rules and regulations in the performance of duties.

  • Other duties as assigned.

Our Teammates enjoy:

  • Bonuses for Performance

  • Developmental Bonuses based on Growth and Tenure

  • Excellent Benefits (See Below)

  • 12 weeks of Paid Training (We invest in your success!)

  • Growth and Development along an established career path

  • Management Opportunities (We promote primarily from within)

  • A fun, exciting, and professional working environment

Benefits:

  • Medical and prescription coverage

  • Basic life insurance, 401(k) with company match

  • Employee Assistance Program

  • Employee discounts on vehicle purchases, parts, and service

  • Paid-time-off

  • We also offer a group of supplemental benefit plans including dental coverage, short-term disability, long-term disability, and supplemental life insurance.

  • Comprehensive employee recognition programs

  • Continued training through Hendrick University and the manufacturer

  • Opportunities for career advancement

  • The Ricky Hendrick College Scholarship Program is available for eligible dependents of Hendrick employees.

Job Requirements:

  • Computer/Email Proficient

  • Good verbal communication skills

  • Strong Multi-Tasking ability

  • Professionalism & Strong Work Ethic

  • Positive, upbeat, and friendly personality

  • Desire and drive for excellence

  • Must enjoy a competitive, fast-paced environment

  • Must submit to and successfully complete MVR, background check, and pre-employment drug test

This job description in no way states or implies that these are the only duties and responsibilities to be performed by this employee.  The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor.  This job description is subject to revision at the discretion of the company. #CB

Hendrick is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. For more information regarding the EEOC, please visit https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf.

Other facts

Tech stack
Computer/Email Proficient,Good Verbal Communication Skills,Strong Multi-Tasking Ability,Professionalism,Strong Work Ethic,Positive Personality,Desire For Excellence,Competitive Environment

About Hendrick Automotive Group

Representing 131 franchises and 26 manufacturer nameplates from the Carolinas to California, Hendrick Automotive Group is the largest privately held automotive retail organization in the United States. Headquartered in Charlotte, North Carolina, the company employs more than 10,000 people in its 95 dealership locations, 21 collision centers and four accessories distributor installers in 13 states. For more information, please visit www.HendrickCars.com.

In 2020, Hendrick Automotive Group generated approximately $10 billion in revenue after selling 219,000 vehicles and servicing 2.4 million cars and trucks.

Hendrick Automotive Group offers new and pre-owned vehicles, financing, warranties, automobile parts, accessories, service and body repair. The company has contributed significantly to improve the quality of life for people in need through charitable contributions.

Hendrick Automotive Group believes that our teammates are our most important assets, along with our culture. Our people are the foundation of our brand. Our success as a whole is dependent on preserving our reputation of respect and quality. We are a company that believes in our core values and upholding them through great people, high standards and best practices.

We pride ourselves on our behavior. We treat our customers, corporate partners and each other with respect. We believe in communication and hold each other accountable for the high standards of excellence that are set from our chairman, Rick Hendrick.

For additional information on career opportunities - https://www.hendrickcars.com/hendrick-careers.htm.

Team size: 10,001+ employees
LinkedIn: Visit
Industry: Motor Vehicle Manufacturing

What you'll do

  • The representative provides professional concierge service to customers via phone, text, and email, while accurately logging all interactions. They also schedule appointments and follow up on outcomes to ensure customer satisfaction.

Ready to join Hendrick Automotive Group?

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Frequently Asked Questions

What does Hendrick Automotive Group pay for a Customer Service/BDC Representative?

Hendrick Automotive Group offers a competitive compensation package for the Customer Service/BDC Representative role. The salary range is USD 42k - 55k per year. Apply through Clera to learn more about the full compensation details.

What does a Customer Service/BDC Representative do at Hendrick Automotive Group?

As a Customer Service/BDC Representative at Hendrick Automotive Group, you will: the representative provides professional concierge service to customers via phone, text, and email, while accurately logging all interactions. They also schedule appointments and follow up on outcomes to ensure customer satisfaction..

Why join Hendrick Automotive Group as a Customer Service/BDC Representative?

Hendrick Automotive Group is a leading Motor Vehicle Manufacturing company. The Customer Service/BDC Representative role offers competitive compensation.

Is the Customer Service/BDC Representative position at Hendrick Automotive Group remote?

The Customer Service/BDC Representative position at Hendrick Automotive Group is based in United States, United States. Contact the company through Clera for specific work arrangement details.

How do I apply for the Customer Service/BDC Representative position at Hendrick Automotive Group?

You can apply for the Customer Service/BDC Representative position at Hendrick Automotive Group directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process. You can also learn more about Hendrick Automotive Group on their website.