The Role

At HelloConnect, you will be part of a dynamic team in Inoza tower, BGC that embraces innovation and leverages advanced technology to create exceptional experiences. Our culture is built on collaboration, continuous learning, and a commitment to excellence. You’ll have the opportunity to work on impactful projects, develop your skills, and grow within a supportive environment that values diverse perspectives and experiences.

In this role, you will take on a key responsibility in supporting the operations and management of a company's products. They play a crucial role in ensuring that products are developed, launched, and maintained efficiently and effectively. It is strong organizational skills, good problem-solving abilities, and excellent communication skills. They should also have a good understanding of product management processes and principles, contributing to our ongoing efforts to drive business success and enhance customer satisfaction.

We’re looking for passionate individuals who can bring their unique skills and ideas to the table. Even if you don't meet every requirement but believe you’d excel in this role, we’d love to hear from you!

What you’ll do

• Will oversee and manage recipe cards administrative and editorial processes


• Will be responsible for menu checks, updates, etc.


• Will coordinate with all relevant stakeholders


• Will upload all recipes and meal choices to our online recipe database


• Update and maintain trackers as a core of the product operations process


• Maintaining, organizing, cleaning and upkeep of data.


• Reports any data issues to the team


• Keeps data updated in the different sources


• Contributes to team effort by accomplishing related results as needed


• Perform ad-hoc, once-off admin processes such as updating excel tables as needed.

What you’ll bring

Inhouse version  (Please edit based on your role requirements)

• Minimum of 1 year experience in a Business Process Outsourcing focused on a Customer Service or Sales campaign 


• Excellent communication skills both verbal and written with the ability to convey information clearly and professionally


• Strong customer service orientation with well-developed interpersonal skills.


• Background in customer service, sales, or technical support roles is highly preferred


• Demonstrated active listening and comprehension skills to effectively address customer needs


• Strong ability to prioritize, manage time, and multitask in a high-volume, fast-paced setting


• High level of adaptability and flexibility to changes in processes, tools, or client requirements


• Keen attention to detail with a focus on accuracy, compliance, and adherence to process excellence

GBS Version: (Please edit based on your role requirements)

• Strong organizational skills with the ability to manage multiple priorities in a fast-paced, global environment


• Excellent communication and collaboration skills to work effectively with diverse teams across regions


• Detail orientation with a commitment to accuracy, compliance, and process excellence


• Problem-solving mindset with the ability to identify opportunities for process improvement and efficiency


• Adaptability and openness to working with different cultures, time zones, and business needs


• Proficiency in using business systems, tools, and technology to deliver services effectively


• A team-oriented approach, with a focus on delivering consistent, high-quality support that drives business success.

What we offer

• Competitive Compensation: Beyond the standard package, we offer perks like Long Service Benefits (anniversary bonus) to recognize and celebrate your dedication


• Wellness & Perks: We prioritize your well-being by offering mental health support, HMO medical coverage, generous leave benefits plus life insurance for both you and your family's peace of mind


• Growth Opportunities: Invest in your personal development with an annual learning & development budget, plus access to the 360 Learning platform


• Dynamic Environment: Join a rapidly growing global Business Process Outsourcing company, where you'll collaborate with a diverse community spanning across multiple continents and cultures


• Work-Life Balance: Enjoy a healthy balance between your professional and personal life, with a supportive environment that prioritizes your well-being and personal time

Are you up for the challenge?

The first step to your new role starts here. Send in your application, along with your salary expectations and preferred start date. Our dedicated team will thoroughly review your details. We are excited to connect with you soon! 

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