About this role
The Role
At HelloConnect, you will be part of a dynamic team in Exxa tower, Quezon City that embraces innovation and leverages advanced technology to create exceptional experiences. Our culture is built on collaboration, continuous learning, and a commitment to excellence. You’ll have the opportunity to work on impactful projects, develop your skills, and grow within a supportive environment that values diverse perspectives and experiences.
In this role, you will take on a key responsibility in this role, you will take on a key responsibility in supporting HelloFresh customers by handling inquiries and resolving concerns across multiple channels. You will act as a brand ambassador, ensuring each interaction delivers a positive and memorable customer experience., contributing to our ongoing efforts to drive business success and enhance customer satisfaction.
We’re looking for passionate individuals who can bring their unique skills and ideas to the table. Even if you don't meet every requirement but believe you’d excel in this role, we’d love to hear from you!
What you’ll do
- Being the first point of contact for our customers, sharing our passion for delivering exceptional customer experiences at all opportunities.
- Be a brand ambassador and be memorable to our customers. Provide our customers with product knowledge to ensure they get the best out of their subscriptions.
- Be an investigator, make sure you are across the whole customer journey when resolving customer complaints and feedback.
- Demonstrating confidence while using all different channels (Voice, Chat, SoMe)
- Strive to meet your individual KPIs and targets set by the management team.
- Checking all communication channels such as Gmail, Slack, etc. on a daily basis to ensure you have all the relevant information to perform in your role.
- Have a high level of accuracy - Error track, Report and document any kinds of issues to the responsible departments to ensure we can keep improving our service.
- Actively suggest ways to improve internal procedures and processes.
- Taking the initiative when it comes to internal projects.
- Being an expert regarding company policies, tools, and systems.
What you’ll bring
- Minimum of 1 year experience in a Business Process Outsourcing focused on a Customer Service or Sales campaign
- Excellent communication skills both verbal and written with the ability to convey information clearly and professionally
- Strong customer service orientation with well-developed interpersonal skills.
- Background in customer service, sales, or technical support roles is highly preferred
- Demonstrated active listening and comprehension skills to effectively address customer needs
- Strong ability to prioritize, manage time, and multitask in a high-volume, fast-paced setting
- High level of adaptability and flexibility to changes in processes, tools, or client requirements
- Keen attention to detail with a focus on accuracy, compliance, and adherence to process excellence
What we offer
- Competitive Compensation: Beyond the standard package, we offer perks like Long Service Benefits (anniversary bonus) to recognize and celebrate your dedication
- Wellness & Perks: We prioritize your well-being by offering mental health support, HMO medical coverage, generous leave benefits plus life insurance for both you and your family's peace of mind
- Growth Opportunities: Invest in your personal development with an annual learning & development budget, plus access to the 360 Learning platform
- Dynamic Environment: Join a rapidly growing global Business Process Outsourcing company, where you'll collaborate with a diverse community spanning across multiple continents and cultures
- Work-Life Balance: Enjoy a healthy balance between your professional and personal life, with a supportive environment that prioritizes your well-being and personal time
Location:
Bridgetowne (20th Floor, Bridgetowne West, C5 Road, Eulogio Rodriguez Jr. Ave, Quezon City, Metro Manila)
Are you up for the challenge?
The first step to your new role starts here. Send in your application and our dedicated team will thoroughly review your details. We are excited to connect with you soon!
Other facts
About HelloFresh
HelloFresh is on a mission to change the way people eat, forever!
From our 2011 founding in Europe’s vibrant tech hub Berlin, we’re evolving from the world’s leading meal kit company to the world's leading food solutions group. We delivered 243.3 million meals and reached 7.5 million active customers around the world in Q3 2022.
HelloFresh Group consists of six brands that provide customers with high quality food and recipes for different meal occasions. Every ingredient needed for our meals are carefully planned, responsibly sourced and delivered to your door when it’s most convenient for you. Only HelloFresh gives you the tools to achieve something delicious every day.
Making a meal a delicious achievement - not just fuel for your day - takes a lot of work and smart people. From Designers and Copywriters to Data Scientists and DevOps Engineers, to potato farmers, pasta makers and the people who ensure every box is perfectly packed for every customer, we’re collectively disrupting the food supply chain and the multi-trillion-dollar food tech industry.
Our more than 21,000 high-performing and ambitious employees across the globe from New York to Berlin, London to Sydney and Toronto to Milan enjoy a number of benefits including flexible working arrangements, discounts on our boxes, health and well-being and learning and development programs.
We’re always looking for quality ingredients to perfect our recipe, so join us now! https://www.hellofresh.com/careers/locations
What you'll do
- The Customer Care Specialist will be the first point of contact for customers, handling inquiries and resolving concerns across multiple channels. They will act as a brand ambassador, ensuring a positive customer experience and contributing to business success.
Ready to join HelloFresh?
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