About this role
The Role
At HelloConnect, you will be part of a dynamic team in Inoza Tower, BGC that embraces innovation and leverages advanced technology to create exceptional experiences. Our culture is built on collaboration, continuous learning, and a commitment to excellence. You’ll have the opportunity to work on impactful projects, develop your skills, and grow within a supportive environment that values diverse perspectives and experiences.
- Being the first point of contact for our customers, sharing our passion for delivering exceptional customer experiences at all opportunities
- Being a brand ambassador and being memorable to our customers. Provide our customers with product knowledge and educate our customers on new products and app features to ensure they get the best out of their subscription
- Be an investigator, make sure you are across the whole customer journey when resolving customer complaints and feedback
- Demonstrating confidence while using all different contact channels
- Work towards your individual KPIs and targets set by the management team
- Checking all communication channels as Gmail, Slack etc. on a daily basis to ensure you have understood all the relevant communication to perform in your role
- Have a high level of accuracy - Error track, report and document any kinds of issues to the responsible departments to ensure we can keep improving our service
- Actively suggest ways to improve internal procedures and processes.
- Taking the initiative when it comes to internal projects
- Being an expert regarding company policies, tools, and systems
What you’ll bring
- Minimum of 1 year experience in a Business Process Outsourcing focused on a Customer Service or Sales campaign
- Excellent communication skills both verbal and written with the ability to convey information clearly and professionally
- Strong customer service orientation with well-developed interpersonal skills.
- Background in customer service, sales, or technical support roles is highly preferred
- Demonstrated active listening and comprehension skills to effectively address customer needs
- Strong ability to prioritize, manage time, and multitask in a high-volume, fast-paced setting
- High level of adaptability and flexibility to changes in processes, tools, or client requirements
- Keen attention to detail with a focus on accuracy, compliance, and adherence to process excellence
What we offer
- Competitive Compensation: Beyond the standard package, we offer perks like Long Service Benefits (anniversary bonus) to recognize and celebrate your dedication
- Wellness & Perks: We prioritize your well-being by offering mental health support, HMO medical coverage, generous leave benefits plus life insurance for both you and your family's peace of mind
- Growth Opportunities: Invest in your personal development with an annual learning & development budget, plus access to the 360 Learning platform
- Dynamic Environment: Join a rapidly growing global Business Process Outsourcing company, where you'll collaborate with a diverse community spanning across multiple continents and cultures
- Work-Life Balance: Enjoy a healthy balance between your professional and personal life, with a supportive environment that prioritizes your well-being and personal time
Location:
BGC (7th Floor, Inoza Tower, 40th Street, BGC, Taguig City)
Are you up for the challenge?
The first step to your new role starts here. Send in your application, along with your salary expectations and preferred start date. Our dedicated team will thoroughly review your details. We are excited to connect with you soon!
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#LI-Onsite
Other facts
About HelloFresh
HelloFresh is on a mission to change the way people eat, forever!
From our 2011 founding in Europe’s vibrant tech hub Berlin, we’re evolving from the world’s leading meal kit company to the world's leading food solutions group. We delivered 243.3 million meals and reached 7.5 million active customers around the world in Q3 2022.
HelloFresh Group consists of six brands that provide customers with high quality food and recipes for different meal occasions. Every ingredient needed for our meals are carefully planned, responsibly sourced and delivered to your door when it’s most convenient for you. Only HelloFresh gives you the tools to achieve something delicious every day.
Making a meal a delicious achievement - not just fuel for your day - takes a lot of work and smart people. From Designers and Copywriters to Data Scientists and DevOps Engineers, to potato farmers, pasta makers and the people who ensure every box is perfectly packed for every customer, we’re collectively disrupting the food supply chain and the multi-trillion-dollar food tech industry.
Our more than 21,000 high-performing and ambitious employees across the globe from New York to Berlin, London to Sydney and Toronto to Milan enjoy a number of benefits including flexible working arrangements, discounts on our boxes, health and well-being and learning and development programs.
We’re always looking for quality ingredients to perfect our recipe, so join us now! https://www.hellofresh.com/careers/locations
What you'll do
- The Customer Care Specialist will be the first point of contact for customers, providing product knowledge and resolving complaints. They will also work towards individual KPIs and suggest improvements to internal processes.
Ready to join HelloFresh?
Take the next step in your career journey