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Passenger Experience Manager
full-time•London
About this role
You will build strong, collaborative relationships with internal and external partners—including airlines, handling agents, Border Force, retailers, other operators, and internal departments—to ensure effective delivery of the daily terminal operating plan and a seamless passenger experience.
Please view full job description below
HAL_E_Passenger Experience Manager.docx
What you'll do
- The Passenger Experience Manager will build strong relationships with internal and external partners to ensure effective delivery of the terminal operating plan. The role focuses on creating a seamless passenger experience.
About Heathrow
Heathrow is the UK’s international gateway, the largest airport in Europe and the most connected megahub in the world – connecting to over 230 destinations in nearly 90 countries. The airport welcomes over 82 million passengers a year and serves as Britain’s hub for tourism, investment and trade – with over 26% of the UK’s exports (by value) going through Heathrow. With over 90,000 working at Heathrow, the airport is also a hub for employment as the UK’s largest single-site employer.
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Frequently Asked Questions
What does a Passenger Experience Manager do at Heathrow?
As a Passenger Experience Manager at Heathrow, you will: the Passenger Experience Manager will build strong relationships with internal and external partners to ensure effective delivery of the terminal operating plan. The role focuses on creating a seamless passenger experience..
Is the Passenger Experience Manager position at Heathrow remote?
The Passenger Experience Manager position at Heathrow is based in London, United Kingdom. Contact the company through Clera for specific work arrangement details.
How do I apply for the Passenger Experience Manager position at Heathrow?
You can apply for the Passenger Experience Manager position at Heathrowdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.