Job DetailsLevel: EntryJob Location: Columbus, OH 43213Salary Range: $20.00 - $23.00 HourlyJob Summary: This position supports the pharmacist on-duty in the following manner: 

Greet patients, visitors and others upon entry 
Process prescriptions by performing data entry, adjudication of insurance claims, filling and providing medications to patients at pick-up
Support the clinical staff with obtaining information for the dispensation of prescriptions, as necessary

Reports to: Pharmacy Manager
Supervises: N/A

Dress Requirement: Scrubs in accordance to Heart of Ohio Family Health’s dress code policy

Work Schedule: Full Time

Monday through Friday during standard business hours

Times are subject to change due to business necessity

Non-Exempt  

Job Duties and Responsibilities:

Support of pharmacy services by assembling and dispensing medications in an efficient, accurate and patient-centered manner
Process prescriptions via paper and electronic prescription formats
Adjudication of prescriptions through insurance while being conscious of out-of-pocket costs and exploring ways to provide patients with medications at the lowest possible cost
Respond to requests from providers and patients via phone, computer and face-to-face interactions
Assisting in the maintenance of records in accordance with company policy and state/federal law
Inventory management which includes, but not limited to, annual controlled substance inventory and daily maintenance of in-stock medications and supplies
Non-sterile compounding
Attention to detail, analytical skills, admirable customer service and dependability is a must
A positive attitude with a passion for providing high-quality, holistic, and compassionate care to every patient every time
Willingness to continuously grow, learn and accept different cultures in an environment surrounded by great diversity
Maintain compliance with Ohio State Board of Pharmacy licensing requirements and Heart of Ohio Health Relias training (and others as necessary)

Equipment Operated: Pharmacy Equipment
 

Telephone

Computer

Printer

Fax machine

Copier

Other office equipment as assigned

Facility Environment:

Heart of Ohio Family Health operates in multiple locations, in Columbus, OH. All facilities have a medical office environment with front-desk reception area, separate patient examination rooms, nursing stations, pharmacy stock room, business offices, hallways and private toilet facilities.

This position’s primary work area is within the pharmacy on the second floor (elevator access on site).

The pharmacy area:

kept at a normal working temperature
sanitized daily
maintains standard pharmacy environment with minimal opportunities to sit, long hours standing
maintains standard office equipment; i.e., computer, copier, fax machine, etc. at a normal working heigh

 Physical Demands and Requirements: these may be modified to accurately perform the essential functions of the position:

Mobility = ability to easily move without assistance
Bending = occasional bending from the waist and knees
Reaching = occasional reaching no higher than normal arm stretch
Lifting/Carry = ability to lift and carry a normal stack of documents and/or files
Pushing/Pulling = ability to push or pull a normal office environment
Dexterity = ability to handle and/or grasp, use a keyboard, calculator, and other office equipment accurately and quickly
Hearing = ability to accurately hear and react to the normal tone of a person’s voice
Visual = ability to safely and accurately see and react to factors and objects in a normal setting
Speaking = ability to pronounce words clearly to be understood by another individual

QualificationsJob Qualifications (Experience, Knowledge, Skills and Abilities:

Must be 18 years of age or older
High school diploma or equivalent
Registration (Trainee or Registered/Certified) with the Ohio State Board of Pharmacy required
National certification from an accredited pharmacy technician certification program (PTCB, ExCPT, etc.) preferred at hire.
Knowledge of the 340B program preferred
Previous experience in a retail pharmacy preferred
Prefer experience with Allscripts and PioneerRx software system 
Understanding of laws and regulations impacting the medication dispensing process preferred
Prefer an understanding of third-party payer benefits, the requirements and troubleshooting rejected claims
Ability to accurately enter data, preferably typing at a minimum of 45 wpm 
Ability to accurately input prescriptions and/or other information as dictated by the pharmacist
Has the ability to diffuse and handle difficult situations by using good judgment, control of emotion and diplomacy 
Demonstrates grammatically-correct verbal and written communication skills 
Demonstrates efficient and courteous telephone skills 
Demonstrates resilience, a positive attitude and the ability to work well in a fast paced, rapidly changing environment 
Ability to work in a team setting and/or with minimal supervision