About this role
Role Overview
The Director of Client Education leads HCHB’s full client learning ecosystem—including Online Learning Hub (OLH), HCHB University, and the enterprise Knowledge Base. This role ensures customers adopt the HCHB platform with confidence by delivering high‑quality education, scaling modern learning practices, and aligning closely with Product and Operational teams. The Director combines proven instructional leadership with innovative, AI‑enabled strategies to elevate learner experience and drive measurable organizational impact.
Key Responsibilities
Strategic Leadership and P&L Ownership
Own and manage the P&L for Client Education, driving revenue, cost efficiency, and NOI across all programs.
Develop a forward‑looking strategy that leverages AI to accelerate scale, personalization, and operational efficiency.
Go-To-Market Strategy and Cross-Functional Leadership
Develop and execute the GTM strategy for education offerings in collaboration with Sales, Marketing, Implementation, Client Success, and Product.
Align training programs with product releases, customer needs, and market trends to ensure consistent value delivery.
Position Client Education as a strategic differentiator throughout the customer lifecycle.
Program and Content Leadership
Oversee development and delivery of self‑paced, virtual, in‑person, and conference‑based learning programs.
Implement AI‑enabled enhancements such as automated content audits, adaptive coaching pathways, and intelligent learning recommendations.
Ensure high learner satisfaction using NPS insights, analytics, and targeted content improvements.
Knowledge Base Ownership
Lead the Knowledge Base program to ensure accurate, user‑focused documentation aligned with product evolution.
Guide technical writers and content specialists, implementing modern governance standards and AI‑supported workflows.
Maintain scalable content systems that support rapid updates and consistent quality.
Team Leadership and Culture
Develop and mentor a high‑performing team of trainers, instructional designers, technical writers, and content creators.
Strengthen team capabilities by integrating AI fluency and modern learning methodologies.
Champion a collaborative, accountable, and continuously improving team culture.
Performance, Insights, and Continuous Improvement
Define and report KPIs related to revenue, NPS, content utilization, engagement, and operational efficiency.
Leverage analytics, AI insights, and business intelligence to inform strategy and guide improvements.
Qualifications
Master’s Degree in Healthcare, Education, or related field is preferred
10–12 years of experience in Professional Services or SaaS, including 5–7 years leading training, enablement, or content teams.
Demonstrated P&L ownership and GTM strategy experience with proven ability to drive business results.
Expertise in curriculum development, documentation, and enterprise learning systems.
Experience applying AI to enhance learning, content quality, operational efficiency, or user engagement.
Exceptional communication skills, executive presence, and ability to influence cross‑functional teams.
HCHB requires all applicants to be US citizens or have a green card allowing them to work in the US without being subject to export control restrictions.
Other facts
About Hearst
As one of the nation’s largest global, diversified information, services and media companies, Hearst has been leading with purpose and integrity and innovating for more than a century. With a mission to inform audiences and improve lives, the company’s portfolio includes global financial services leader Fitch Group; Hearst Health, a group of medical information and services businesses; Hearst Transportation, which includes CAMP Systems International, a major provider of software-as-a-service solutions for managing the maintenance of jets and helicopters; 35 television stations; 24 daily and 52 weekly newspapers; more than 200 magazine editions around the world and ownership in cable television networks A&E, HISTORY, Lifetime and ESPN.
Leading with purpose, Hearst is always moving forward. With a commitment to the highest quality in our products and services, we’re investing in healthcare solutions to help improve patient outcomes and technology that curbs emissions. Our brands are providing vital analysis, data and software to the global financial services industry; delivering important service and investigative journalism; and inspiring audiences with sports and entertainment programming. And we are dedicated to serving the communities it operates in, both civically and philanthropically.
What you'll do
- The Director of Client Education leads the client learning ecosystem, ensuring effective adoption of the HCHB platform through high-quality education and innovative learning practices. This role involves strategic leadership, program oversight, and collaboration with various teams to enhance the learner experience.
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