About this role
The Opportunity
Homecare Homebase is searching for an Implementation Training Consultant, Clinical who will act as an integral part of the clinical project to ensure a successful implementation of Homecare Homebase’s home health and hospice software. This person will aid in our effort to provide quality implementations and ensure the adoption of our product in agencies across the country.
The Challenge
At Homecare Homebase, we help home health and hospice organizations across the nation overcome the business and technological challenges that stand in the way of patient care and efficiency. As an Implementation Training Consultant, Clinical, you will play an essential role in guiding our customers and internal training teams through the implementation methodology and deployment of the software for multi-site locations across the United States. Additionally, this role takes the lead on all actions and readiness as it relates to a customer’s deployment and go-live.
You will be responsible for:
- Client Training & Support: Lead client training sessions, both onsite and remote, ensuring effective software use and addressing client needs throughout the deployment.
- Team Leadership & Mentorship: Provide guidance and mentorship to team members, ensuring adherence to the implementation methodology and fostering team growth.
- Training Coordination: Oversee training preparations, including schedule coordination, database setup, and distribution of training materials. Conduct project calls to address client needs proactively.
- Issue Resolution & Communication: Research and resolve client issues, communicate effectively to understand client goals, and translate those into actionable initiatives.
- Continuous Improvement & Values: Maintain up-to-date product knowledge, provide feedback for employee evaluations, and exemplify CARES core values to promote a positive work environment.
What We're Looking For
Homecare Homebase’s mission is to empower exceptional care among all the clients we serve. The Implementation Training Consultant, Clinical, supports this mission by providing excellent customer service and supporting our clients with the efforts to successfully manage the change associated with the Homecare Homebase deployment.
We are looking for a talented, passionate individual who can demonstrate:
- Leadership to support the HCHB team during client rollouts, both in preparation and onsite.
- Expertise in assisting with software setup, training, and problem-solving for clients.
- Skill in communicating deployment risks efficiently with internal and external project teams.
- Commitment to ensuring client needs are met throughout the implementation process.
- Capability to prioritize workload and delegate tasks as necessary.
- Dedication to supporting the development and growth of junior staff through coaching and mentorship.
- Independence in working with minimal supervision while demonstrating strong ownership abilities to drive resolutions.
- The ability to travel up to 80% to support clients across the country.
Education and other requirements:
- Bachelor's degree in business or a related field
- At least 2 years’ training experience with HCHB
- Current driver’s license and ability to rent a vehicle
- Demonstrated ability to analyze and solve complex problems
- Medical/healthcare experience is a plus
What You Can Expect from Us
At Homecare Homebase, we don't just help our clients succeed; we help our employees succeed. Competitive pay, robust benefits, and professional development opportunities are a few of the many reasons that Homecare Homebase is a great place to build your career.
Our Team Members Also Enjoy
Meaningful work. Our employees often tell us that their work gives them a sense of purpose because it makes a difference in the lives of clinicians and homecare staff.
Flexibility. We value work-life balance because we know that happy employees create happy clients. That's why Homecare Homebase offers both full- and part-time career opportunities to fit life's unique demands, as well as the opportunity to work remotely for qualified candidates.
A company that gives back. Every year, Homecare Homebase proudly supports numerous charitable fundraising initiatives that align with our mission of empowering exceptional care and helping others in need.
About Homecare Homebase
Founded in 1999, Homecare Homebase is dedicated to helping our clients overcome business and technological challenges that stand in the way of clinical outcomes and operational efficiency. We work with home health and hospice organizations to tackle problems big and small. Our services are rooted in systems thinking and reach across the entire organization — from Intake to Discharge — to achieve transformative results.
Sound like a good fit? Please take a moment to apply for this position.
HCHB requires all applicants to be US citizens or have a green card allowing them to work in the US without being subject to export control restrictions.
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Other facts
About Hearst Television
We’re ambitious. We’re smart. We want to be the best, to put our mark on every story we tell and every project we take on. We have an uncompromising sense of integrity and an insatiable hunger for quality. And we’re looking for people like us. When you work at Hearst Television, you’ll have the opportunity to create your own Hearst career story. The opportunity to be developed, empowered, and rewarded.
We set a certain standard of excellence for ourselves. But don’t worry, you won’t be trying to meet that standard alone. Our employees enjoy some of the best support in the industry. We foster a culture of diversity, stability and support – you’ll really feel like part of the Hearst Family.
You’ll be able to rely on of one of the largest, most stable news and broadcasting organizations in the country. Hearst Television has been privately owned for over a century - we’re here to stay. We own and/or operate 35 television stations and two radio stations. We reach 21 million U.S. television households across 39 states. Our stations operate web and mobile platforms which reach 25 million unique visitors every month.
Hearst Television has been honored with numerous awards for journalism and innovation, including the Walter Cronkite Award for political journalism, the Edward R. Murrow Award, the DuPont-Columbia Award and the George Foster Peabody Award. Our community service has been widely acknowledged, including our support for organizations like the Emma L. Bowen Foundation for Minority Interests in Media, the National Association of Broadcasters Education Foundation and the Broadcasters Foundation of America.
If you seek to excel in your role, whether it’s in news, sales, marketing, engineering, IT, production, graphics/design, radio or technical, a career at Hearst Television could be the perfect opportunity for you. If you can not only see the bigger picture, but be a part of shaping it, we want to hear from you.
What you'll do
- The Implementation Training Consultant, Clinical will lead client training sessions and provide mentorship to team members. They will also oversee training preparations and resolve client issues to ensure successful software deployment.
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