About this role
Role Overview
The Director of Client Education leads HCHB’s full client learning ecosystem—including Online Learning Hub (OLH), HCHB University, and the enterprise Knowledge Base. This role ensures customers adopt the HCHB platform with confidence by delivering high‑quality education, scaling modern learning practices, and aligning closely with Product and Operational teams. The Director combines proven instructional leadership with innovative, AI‑enabled strategies to elevate learner experience and drive measurable organizational impact.
Key Responsibilities
Strategic Leadership and P&L Ownership
Own and manage the P&L for Client Education, driving revenue, cost efficiency, and NOI across all programs.
Develop a forward‑looking strategy that leverages AI to accelerate scale, personalization, and operational efficiency.
Go-To-Market Strategy and Cross-Functional Leadership
Develop and execute the GTM strategy for education offerings in collaboration with Sales, Marketing, Implementation, Client Success, and Product.
Align training programs with product releases, customer needs, and market trends to ensure consistent value delivery.
Position Client Education as a strategic differentiator throughout the customer lifecycle.
Program and Content Leadership
Oversee development and delivery of self‑paced, virtual, in‑person, and conference‑based learning programs.
Implement AI‑enabled enhancements such as automated content audits, adaptive coaching pathways, and intelligent learning recommendations.
Ensure high learner satisfaction using NPS insights, analytics, and targeted content improvements.
Knowledge Base Ownership
Lead the Knowledge Base program to ensure accurate, user‑focused documentation aligned with product evolution.
Guide technical writers and content specialists, implementing modern governance standards and AI‑supported workflows.
Maintain scalable content systems that support rapid updates and consistent quality.
Team Leadership and Culture
Develop and mentor a high‑performing team of trainers, instructional designers, technical writers, and content creators.
Strengthen team capabilities by integrating AI fluency and modern learning methodologies.
Champion a collaborative, accountable, and continuously improving team culture.
Performance, Insights, and Continuous Improvement
Define and report KPIs related to revenue, NPS, content utilization, engagement, and operational efficiency.
Leverage analytics, AI insights, and business intelligence to inform strategy and guide improvements.
Qualifications
Master’s Degree in Healthcare, Education, or related field is preferred
10–12 years of experience in Professional Services or SaaS, including 5–7 years leading training, enablement, or content teams.
Demonstrated P&L ownership and GTM strategy experience with proven ability to drive business results.
Expertise in curriculum development, documentation, and enterprise learning systems.
Experience applying AI to enhance learning, content quality, operational efficiency, or user engagement.
Exceptional communication skills, executive presence, and ability to influence cross‑functional teams.
HCHB requires all applicants to be US citizens or have a green card allowing them to work in the US without being subject to export control restrictions.
Other facts
About Hearst Television
We’re ambitious. We’re smart. We want to be the best, to put our mark on every story we tell and every project we take on. We have an uncompromising sense of integrity and an insatiable hunger for quality. And we’re looking for people like us. When you work at Hearst Television, you’ll have the opportunity to create your own Hearst career story. The opportunity to be developed, empowered, and rewarded.
We set a certain standard of excellence for ourselves. But don’t worry, you won’t be trying to meet that standard alone. Our employees enjoy some of the best support in the industry. We foster a culture of diversity, stability and support – you’ll really feel like part of the Hearst Family.
You’ll be able to rely on of one of the largest, most stable news and broadcasting organizations in the country. Hearst Television has been privately owned for over a century - we’re here to stay. We own and/or operate 35 television stations and two radio stations. We reach 21 million U.S. television households across 39 states. Our stations operate web and mobile platforms which reach 25 million unique visitors every month.
Hearst Television has been honored with numerous awards for journalism and innovation, including the Walter Cronkite Award for political journalism, the Edward R. Murrow Award, the DuPont-Columbia Award and the George Foster Peabody Award. Our community service has been widely acknowledged, including our support for organizations like the Emma L. Bowen Foundation for Minority Interests in Media, the National Association of Broadcasters Education Foundation and the Broadcasters Foundation of America.
If you seek to excel in your role, whether it’s in news, sales, marketing, engineering, IT, production, graphics/design, radio or technical, a career at Hearst Television could be the perfect opportunity for you. If you can not only see the bigger picture, but be a part of shaping it, we want to hear from you.
What you'll do
- The Director of Client Education leads the client learning ecosystem and ensures customer adoption of the HCHB platform through high-quality education. This role involves strategic leadership, program development, and team management to drive measurable organizational impact.
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