Client Services Manager -Northland
full-time•Whangārei
About this role
Be Part of Something Meaningful – Join Our Whānau at Northland!
At Healthvision, we have proudly provided trusted homecare, nursing, allied health, rehabilitation, and private healthcare services across New Zealand for over 25 years. We love what we do and are passionate about making a meaningful difference in people’s lives.
Take the next step in your leadership journey; at Healthvision, we’re searching for a motivated Client Services Manager to join our dedicated team.
Are you ready to make a positive impact in Homecare? If you have empathy, energy, and a passion for people, we’d love to hear from you. As our services grow, so does our commitment to the Northland community.
Te Whakahaerenga |The Organisation
Healthvision is a family-owned provider of homecare, community nursing, and rehabilitation services across Aotearoa. Guided by our family values, we are passionate about supporting people who need care to live life the way they want.
We work closely with individuals, their families, and whānau to understand their holistic needs and provide comprehensive, wraparound in-home health services that promote independence and wellbeing.
At Healthvision, our approach is grounded in compassion, collaboration, innovation, and dedication - values that shape everything we do.
Te Mahi | About the Role
This role forms part of a committed multidisciplinary team who oversees and coordinates the delivery of services to our Service Users. Our services range from home and personal care support to full nursing care for complex long-term Service Users. This is a permanent full-time role offering 40 hours per week (8.30am to 5.00pm), Monday to Friday, based in our Whangarei office.
Key Responsibilities
- Relationship Management: Building strong relationships with service users and their families, whānau, co-workers, and other health professionals, promoting a collaborative and supportive team environment.
- Recruitment & Retention: Involvement in the recruitment and retention process for support workers including performance feedback, education, and training.
- Health and Safety: Conduct Health and Safety assessments in the homes of service users to ensure a safe environment for both service users and support workers.
- Roster Management: Coordinate and manage rosters for support workers, ensuring alignment with service user schedules
He Momo | About you:
The role will suit you if you are self-motivated and a fast learner, can remain calm under pressure, have an eye for detail, and approach everything with common sense.
We're looking for someone who brings:
- Proven experience in service management or operations role. There is a strong emphasis placed on building relationships with Service Users and their support workers to ensure positive outcomes.
- Strong leadership experience, interpersonal & influencing skills - effective engagement with individuals, families, whānau, co-workers and other health professionals in the team.
- Resilience and love for problem solving - the work is challenging at times, varied, and hugely rewarding as you are helping to make positive changes in people’s lives.
- Outstanding customer service and communication skills, being able to negotiate competing demands
- Empathetic and a good listener
- Must have the right to work legally and permanently in New Zealand.
- Access to your own car and a Full Driver’s License is a requirement of the role.
- A clean Police Check will be required as part of the recruitment process
Ki te huanga | Benefits
- Be part of a values-driven organisation making a difference in people’s lives.
- Ongoing supervision, support, and professional development
- Access to an Employee Assistance Programme (EAP)
- Birthday Leave
- Opportunity to expand your skill set and advance your career
Please note that we will be shortlisting and interviewing candidates as applications are received, so if this role sounds like you, we’d love to hear from you - apply today!
*Candidates must have the right to work in NZ to be considered for this role.
Location
Whangarei, Northland
Department
Auckland & Northland
Employment Type
Permanent
Minimum Experience
Experienced
What you'll do
- The Client Services Manager oversees and coordinates the delivery of services to Service Users, ensuring strong relationships with users and their families. Responsibilities include managing rosters, conducting health and safety assessments, and participating in recruitment and retention processes.
About healthvision
We are an award-winning provider of specialised, top quality home healthcare for people who require assistance to live independently at home due to injury, illness or disability for the short or long term, 24-hours per day to a few hours per week.
Our services include : Assessments and Rehabilitation, Nursing Care, Personalised Cares, Homecare and Home Support, ACC Client Support, Spinal and Head Injury Support, Disability Support, Long Term Condition Management and Elderly Care. Our teams are based in Auckland, Northland, Waikato, Bay of Plenty, the Central Region and Canterbury.
Healthvision was established in 1998 by Sue Doherty, a UK-trained Registered Nurse who identified a need for a quality and responsive home-based care service. Healthvision NZ is a parent company of Healthvision UK established in 2008.
Over the years Healthvision has earned an excellent reputation in both the health care sector and the community. We’ve built relationships with GPs, specialists, ACC, the Ministry of Health, DHB's, community groups and families, and are actively embracing innovative new technologies that complement traditional care in specialist services.
Healthvision is quality certified by ACC, HDANZ, the DAA Group and compliant with Home and Community Support Sector Standards.We have outstanding quality measures so that we can help our clients achieve their very best. We are also a member of the Home & Community Health Association and the Northern Rehabilitation Providers Group.
For more information on how to access our services, funding options and to discuss your individual needs please call us free on (0508) 733 377 or email us at [email protected].
Ready to join healthvision?
Take the next step in your career journey
Frequently Asked Questions
What does a Client Services Manager -Northland do at healthvision?
As a Client Services Manager -Northland at healthvision, you will: the Client Services Manager oversees and coordinates the delivery of services to Service Users, ensuring strong relationships with users and their families. Responsibilities include managing rosters, conducting health and safety assessments, and participating in recruitment and retention processes..
Is the Client Services Manager -Northland position at healthvision remote?
The Client Services Manager -Northland position at healthvision is based in Whangārei, Northland, New Zealand. Contact the company through Clera for specific work arrangement details.
How do I apply for the Client Services Manager -Northland position at healthvision?
You can apply for the Client Services Manager -Northland position at healthvision directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.