• Deliver a warm, professional, and consistent patient experience at every touchpoint
  
  
  


• Lead daily front desk operations including check-in, check-out, scheduling, and phone communication
  
  
  


• Anticipate needs, manage priorities, and keep the clinic running smoothly—even on busy days
  
  
  


• Maintain accurate, compliant patient records in the EMR
  
  
  

• Lead care plan and financial discussions with confidence, clarity, and professionalism
  
  
  


• Clearly explain treatment recommendations, fees, insurance benefits, and payment options
  
  
  


• Collect copays, cash plans, co-insurance, and balances without hesitation
  
  
  


• Ensure patients fully understand expectations before moving forward with care
  
  
  


• Support insurance verification, billing coordination, and documentation
  
  
  


• Assist with patient statements and financial processes related to PI and PIP cases
  
  
  

• Monitor daily schedules and proactively manage flow, cancellations, and gaps
  
  
  


• Support providers by keeping operations efficient and on time
  
  
  


• Handle administrative tasks with accuracy, urgency, and follow-through
  
  
  

• Support internal referral and reactivation efforts
  
  
  


• Assist with patient follow-ups, promotions, and retention initiatives
  
  
  


• Represent the clinic with consistency, professionalism, and confidence in all external marketing events
  
  
  

• Enjoy leading conversations about care and finances, not avoiding them
  
  
  


• Are calm, confident, and solutions-oriented—even under pressure
  
  
  


• Take ownership of your role and care about results
  
  
  


• Are highly organized and detail-driven
  
  
  


• Communicate clearly, warmly, and professionally with patients and team members
  
  
  


• Hold yourself to a high standard and expect the same from your environment
  
  
  

• Experience in a chiropractic, medical, or healthcare front office role strongly preferred
  
  
  


• Proven comfort with financial coordination, care plan reviews, and payment collection
  
  
  


• Experience with insurance verification; PI/PIP experience a strong plus
  
  
  


• Proficiency with EMRs and standard office software
  
  
  


• Ability to multitask and prioritize in a fast-moving clinic setting
  
  
  

• You’re not “just the front desk”—you’re a key leader in patient success and clinic performance
  
  
  


• You’ll work in a patient-centered, values-driven practice that prioritizes clarity and integrity
  
  
  


• Opportunity to grow professionally in healthcare operations and financial coordination
  
  
  


• Competitive compensation based on experience and performance
  
  
  

This role is best suited for someone who takes pride in ownership, professionalism, and helping patients move forward with confidence. Base + performance bonus.