HC
Sales Operations Senior Supervisor
full-time•Albuquerque, Chicago, Nashville, Tulsa•$55k - $123k
About this role
At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers.
Join HCSC and be part of a purpose-driven company that will invest in your professional development.
Job Summary
This position is responsible for Supervising the daily activities of a group of customer service representatives who respond to and research customer/member inquiries/issues. Provides direction and guidance regarding policies, procedures, workflows, customer service quality, and training needs. Responsible for monitoring customer service standards. This is the first line supervisor of Customer Service Representatives. Typically has two or more years of customer service experience.Required Job Qualifications:
- High School Diploma or equivalent required
- 5+ experience in a call center environment
- Knowledge of Medicare systems preferred but not required
- Demonstrated excellent oral, written, interpersonal, analytical, and negotiation skills
- Must be computer proficient
- Ability to work in and succeed in a team oriented environment
- 2+ years of Customer service experience in a production or service operations environment.
Preferred Job Qualifications:
- 2+ years of previous management in a call center environment or people leadership experience
This is a Flex (Hybrid) role: 3 days in office; 2 days remote.
Sponsorship is not available.
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Pay Transparency Statement:
At Health Care Service Corporation, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for employees. Learn more about our benefit offerings by visiting https://careers.hcsc.com/totalrewards.
The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plan subject to the terms and the conditions of the plan.
HCSC Employment Statement:
We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.
Base Pay Range
$55,900.00 - $123,500.00Exact compensation may vary based on skills, experience, and location.
What you'll do
- Supervise the daily activities of customer service representatives and provide guidance on policies and procedures. Monitor customer service standards and address training needs.
About Health Care Service Corporation
Health Care Service Corporation serves nearly 23 million people across the United States through its portfolio of health benefit solutions.
HCSC provides health coverage options for employers large and small, individuals and families, and Medicare and Medicaid plans. HCSC also offers related health care products and services such as pharmacy solutions, life and dental insurance, and health data technology. A Mutual Legal Reserve Company, HCSC is an independent licensee of the Blue Cross Blue Shield Association.
For nearly a century, we have enabled and coordinated the access to quality care for millions of members. Our experience and industry knowledge establishes a solid foundation for our future—driving innovations that further expand access, improve health outcomes, and reduce costs.
Embedded within the fabric of how we operate is a deep sense of caring and commitment that informs how we serve our members, engage in local communities, and deliver positive change to the health care industry.
As health care needs evolve, we leverage our portfolio of companies to deliver differentiated value to all industry stakeholders so that, together, we make more possible.
Join HCSC and discover what new ways of thinking can mean for you, your community, our customers and our organization: HCSC.com/careers. We are an Equal Opportunity Employment / Affirmative Action employer dedicated to an inclusive, drug-free and smoke-free workplace. Drug screening and background investigation are required, as allowed by law. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability, or protected veteran status.
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Frequently Asked Questions
What does Health Care Service Corporation pay for a Sales Operations Senior Supervisor?
Health Care Service Corporation offers a competitive compensation package for the Sales Operations Senior Supervisor role. The salary range is USD 56k - 124k per year. Apply through Clera to learn more about the full compensation details.
What does a Sales Operations Senior Supervisor do at Health Care Service Corporation?
As a Sales Operations Senior Supervisor at Health Care Service Corporation, you will: supervise the daily activities of customer service representatives and provide guidance on policies and procedures. Monitor customer service standards and address training needs..
Is the Sales Operations Senior Supervisor position at Health Care Service Corporation remote?
The Sales Operations Senior Supervisor position at Health Care Service Corporation is based in Albuquerque, New Mexico, United States and Chicago, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Sales Operations Senior Supervisor position at Health Care Service Corporation?
You can apply for the Sales Operations Senior Supervisor position at Health Care Service Corporationdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.