Program Manager - Albuquerque Opportunity Center

Job Title: Program Manager I

Reports to: Program Director

Status: Exempt

Grade: A06

Salary: Dependent on Qualifications

Position Summary:

The Program Manager I is responsible for the oversight and management of an assigned shift or program. This program manager ensures all assignments and staff assigned to him or her are in line with department and agency objectives and goals. This program manager is responsible for ensuring smooth and efficient operations for their assigned shift or department.

Essential Duties & Responsibilities:

• Organizes and oversees daily activities and tasks related to and in line with the goals of the department and the overarching goals of the agency.

• Supports the agency’s objectives.

• Aids in crisis de-escalation and performs staff check-ins following a crisis, referring staff to the Employee Assistance Program as needed.

• Develops sustainable goals for assigned staff. 

• Assist assigned staff with duties in the case of staffing gaps.

• Work additional hours as needed.

• Supports the Program Director to improve operational efficiencies.

• Supervise,  manage, and delegate duties to assigned staff.

• Assists and participates in interviewing department job applicants.

• Assists and supports the onboarding efforts of new hires. 

• Ensure all programmatic and organizational policies and procedures are implemented and adhered to.

• Responsible for managing assigned staff schedules and ensuring employees manage their time well.

• Participate in regular meetings with service providers to facilitate efficient coordination of services for Heading Home clients.

• Responsible for performance planning and evaluation of assigned staff.

• Ensures clients are given appropriate services and resources, and the agency is meeting their needs.

• Actively look for ways to improve operations and share ideas for best practices.

• All other duties as assigned.

Qualifications:

• A minimum of a High School Diploma or GED and six (6) years of prior management and experience serving at-risk populations is required OR

• A minimum of a Bachelor’s Degree in a social services-related field (i.e. psychology, social work, counseling, etc.) and prior management and experience serving at-risk populations is preferred.

• Prior work experience supporting individuals experiencing homelessness is required.

• Excellent communication skills, both written and oral.

• Strong interpersonal skills.

• Must be able to act quickly and think strategically.

• Ability to schedule and manage tasks effectively

• Ability to motivate and encourage employees to achieve optimal performance.

• Experience with conflict resolution and problem-solving skills

• Ability to manage staff with a high level of emotional intelligence.

• Knowledge of trauma-informed service delivery.

• Excellent computer and keyboarding skills.

• Ability to meet strict deadlines.

• Knowledge of area service providers and community resources.

The responsibility of all Heading Home employees includes the following:

• Always represent and promote Heading Home positively and professionally.

• Maintain good attendance and punctuality.

• Attend all staff and organizational meetings as required.

• Observe and practice safe work habits and practices in compliance with regulations, statutes, and organizational policies.

• Maintain client confidentiality in compliance with organizational policies and procedures.

• Read, understand, and comply with all guidelines of the Heading Home Employee Handbook.

Other Requirements

• Valid driver’s license and reliable transportation.

• Ability to navigate stairs, ladders, ramps, and uneven terrain.

• Lifting a maximum of 25 pounds occasionally, and frequently lifting or carrying objects weighing up to 10 pounds.

• Must become CPR/First Aid trained within 90 days of hire.

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This job description does not constitute an employment agreement between the employer and employee. This document is subject to change by the employer as the needs of the employer and requirements of the job change.