Case Manager I - StreetConnect

Job Title: Case Manager I

Reports To: Program Director

Hours: Non-exempt

Grade: A05

Salary: Dependent on Qualifications

Position Summary:

The Case Manager I serves as the bridge between the client and essential community resources. This position facilitates direct referrals for housing, employment, healthcare, legal, education, peer support, and all other crucial community-based needs for Heading Home clients.  Provides supportive case management services to individuals and/or families participating in Heading Home programs. Responds to client needs through various community resources, supportive services, referrals, and interventions. 

Essential Duties & Responsibilities:

• Determines clients' needs by conducting initial assessments.

• Provides appropriate referrals as necessary.

• Prepares DAP notes.

• Prepares and maintains confidential case records.

• Enters client data/notes, and information into an electronic database/portal.

• Collaborates and consults with service providers and community partners on resource-related issues.

• Assists clients with securing appropriate resources for mental health services and treatment, if needed, and substance use management by connecting them with community partners.

• Supports the client in obtaining important identifying documents, i.e., birth certificate, driver's license, etc.

• Assists clients with basic money management and other independent living skills training and assistance.

• Assists clients with housing opportunities.

• Provides client status updates and discharge information.

• Transport clients as needed and required to ensure clients’ success in Heading Homes programs.

• Participates in case staffing.

• Other duties as assigned for optimal client support.

Qualifications:

To perform this job successfully, an individual must have:

• A minimum of a High School Diploma or GED is required.

• One (1) year of direct service or Case Management experience is required.

• Specialized training in client engagement, motivational interviewing, conflict resolution, harm reduction, and trauma-informed care is preferred. 

• Knowledge of community resources.

• Ability to foster client relationships.

• Excellent written and oral communication skills.

• Must be highly organized, detail-oriented, and reliable.

• Must be able to meet deadlines; therefore, good time management skills are essential.

• Bilingual (Spanish) is a plus.

• Prior work experience with individuals experiencing homelessness is preferred.

• Excellent computer and keyboarding skills.

• Ability to maintain positive interpersonal skills across a broad range of professional situations.

Other Requirements

• Valid driver’s license and reliable transportation.

• Ability to navigate stairs, ladders, ramps, and uneven terrain.

• Must become CPR/First Aid trained within 90 days of hire.

The responsibility of all Heading Home employees includes the following:

• Always represent and promote Heading Home positively and professionally.

• Maintain good attendance and punctuality.

• Attend all staff and agency meetings as required.

• Maintain professional boundaries with clients and staff.

• Read, understand, and comply with the policies outlined in the Heading Home Employee Handbook.

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This job description does not constitute an employment agreement between the employer and the employee. The employer may change this document as the employer's needs and job requirements change.