• Role: Medical Secretary/Administrator
• Division: HCA Primary Care
• Location: Palace Gate Practice
• Shift Times: Monday – Friday (9:00am - 5:00pm)
• Weekly Hours: 37.5 Hrs Per Week
• Contract: Fixed Term Contract (Mat Cover)
• Salary: Offering a Competitive salary of £32,000 - £36,000 (DOE) Plus vast array of additional benefits, including private healthcare, finance, retail, and wellbeing services, and support for career development to complete Masters in Advance Nursing, if desired.

About HCA UK Corporate Healthcare:

HCA Healthcare UK is a leading provider of Corporate Healthcare services, delivering high-quality, personalised care directly within the workplace. We embed our clinical teams inside some of the UK’s most prestigious organisations including global banks, insurers, and professional services firms ensuring their employees have direct access to exceptional healthcare support.

The Opportunity:

We are seeking a highly organized and experienced Medical Secretary to provide administrative and secretarial support within our prestigious GP Clinic. The Palace Gate Practice is one of London's most prestigious GP clinics and it cares for a wide range of patients from all over the world, many of them well known VIP's. 

This role combines the responsibilities of a Medical Secretary and Administrator into one, interesting role, ensuring the smooth operation of medical and administrative functions. The ideal candidate will have strong communication skills, attention to detail, and the ability to handle confidential information with professionalism. 

What You’ll Be Doing

• Provide high level secretarial and admin support to GPs and the wider team 
• Prepare medical reports, correspondence, and official documents while managing communications, including emails and telephone calls.  
• Provide full secretarial support, handling sensitive information with confidentiality.  
• Schedule referrals, arrange patient admissions, request investigations, and alert consultants to urgent results.  
• Manage post and other correspondence, prioritising tasks for independent resolution.  
• Be responsible for the appropriate management of patient appointments and referrals and liaise with patients and hospital staff as required in order to facilitate this. 
• Answer phone calls, Send letters.
• Address patient queries and complaints, escalating them when necessary.  
• Promote efficient service delivery, seeking opportunities for improvement and business growth.  
• Maintain accurate consultant schedules and information on relevant platforms.  
• Maintain and update patient records and confidential documents.  
• Keep up to date with current policies and standard operating procedures.  
• Managing patient billing, invoicing, and payments.
• Processing insurance claims and liaising with insurance companies.
• Have an active role in developing and implementing projects across the department. Promote a learning and supportive environment. Attend Staff Meetings to review and improve working practices/solve problems
• Complete monthly regulatory check lists which are provided by Governance 
• Handling patients registrations and reports
• To be responsible for the opening and closing of the clinic and security of the site, issuing visitor ID badges and checking identities.  

What You’ll Bring

• Proven experience in a senior administrative or medical secretarial role.  
• Strong knowledge of medical terminology and healthcare procedures.  
• Excellent organisational, multitasking, and time-management skills.  
• Proficiency in medical software Emis Web (preferably) and office applications (MS Office, EHR systems).  
• Ability to work under pressure and handle sensitive information with discretion.  
• Strong communication and interpersonal skills.  
• Certification in medical administration or a related field is desirable.  

Why HCA UK?

Originally founded over 50 years ago by Dr Thomas Frist, HCA has gone on to become one of the world’s leading healthcare providers. In the UK, we’re one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication and facilities. Being part of a large multisite, established healthcare group we can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritise both your mental and physical wellbeing. 

We believe that by caring for our employees, we empower them to provide exceptional care for our patients. That’s why we offer a host of flexible benefits that reflect the invaluable contribution they make every day. As a Medical Secretary/Administrator you’ll be eligible for:

• 25 days holiday each year (plus bank holidays) increasing with service, with option to buy or sell leave to suit you
• Private Healthcare Insurance for treatment at our leading hospitals
• Private pension contribution which increases with length of service
• Season Ticket Loan and Cycle to Work scheme
• Group Life Assurance from day one
• Critical illness cover
• Enhanced Maternity and Paternity pay
• Corporate staff discount for all facilities including Maternity packages at The Portland
• Comprehensive range of flexible health, protection and lifestyle benefits to suit you
• Discounts with over 800 major retailers

Culture and values  

At HCA UK we believe exceptional care starts with our people. We celebrate the unique perspectives and different experiences each of us bring as we know that when you feel seen, heard and supported you can be at your best for our patients, and each other.  

Our mission is simple, above all else we’re committed to the care and improvement of human life, a clear statement that extends to both our patients and colleagues. To achieve this, we live and breathe four core values:  

• Unique and Individual: We recognise and value everyone as unique and individual 
• Kindness and compassion: We treat people with kindness and compassion 
• Honesty, integrity and fairness: - We act with absolute honesty, integrity and fairness 
• Loyalty, respect and dignity: We trust and treat one another as valued members of the HCA UK family with loyalty, respect and dignity 

Reasonable adjustments 

We believe everyone should feel comfortable to bring their full self to work and be afforded the same opportunities. As a Disability Confident committed organisation, we’re happy to discuss flexible working arrangements to suit your needs as well as offer reasonable adjustments throughout our recruitment process, and in the workplace, to anyone that needs them. 

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