Job Title: Clinical Case Manager

Location: Birmingham - Onsite 5 days per week (Monday to Friday)
Full time / 37.5 hours per week
Permanent
Salary: Up to £55,000 (Dependant on experience) Plus a range of exceptional benefits.

We’re looking for a Clinical Case Manager to join our Case Management team, supporting safe, effective and timely patient care across HCA Healthcare UK, Based at the Harborne Hospital in Birmingham.

The Harborne Hospital provides comprehensive medical and surgical care across major specialties — including orthopaedics, cardiology, gastroenterology, cancer care and urgent care — all within a modern, purpose-built facility designed for seamless patient pathways.  Located on the Queen Elizabeth Hospital Birmingham campus, The Harborne Hospital is part of a unique joint venture partnership with University Hospitals Birmingham, combining cutting edge private care with deep clinical infrastructure and specialist expertise.

Our Case Management team plays a vital role in shaping the patient journey, coordinating clinical pathways, reducing delays, and ensuring our patients receive high-quality care alongside full visibility of their financial coverage.

As a Clinical Case Manager, you’ll work closely with patients, consultants, multidisciplinary teams, insurers, embassies and internal departments. You’ll assess clinical needs, coordinate discharge planning, optimise resource utilisation, and help ensure treatment is appropriately authorised and reimbursed. This role has a direct impact on the overall patient experience — reducing anxiety, enabling smoother transitions, and supporting improved outcomes.

Above all else, we’re committed to the care and improvement of human life. It’s this guiding vision that influences everything we do at HCA UK. From the CEO to the colleagues on the floor we all have a part to play in delivering exceptional care to our patients. Other’s may think this is just a role in our Case Management team but to us, you’ll be part of a wider team with a unique sense of purpose, one that helps improve lives on a daily basis.

What you’ll do:

• Complete utilisation reviews for patients, ensuring the right level of care and identifying needs early in the pathway.
• Coordinate, participate in and facilitate MDT meetings to align discharge planning and patient care plan requirements.
• Act as a key liaison between patients, consultants, insurers, embassies and external agencies.
• Support complete discharge planning from admission through to safe, timely discharge, including equipment needs and community referrals.
• Track and trend denials to identify root causes and support resolution.
• Maintain thorough, accurate documentation in line with internal and external standards.
• Promote effective resource utilisation and act as an advocate for patient needs.
• Uphold safe and compliant practice in accordance with the UK Data Protection Act and HCA policies.
• Contribute to departmental KPIs, quality measures and service improvements.

What you’ll bring:

• NM registered Adult Nurse (RGN) with a minimum of five years’ experience in an acute hospital setting OR extensive experience within healthcare insurance.
• Experience as a Senior Nurse/ band 6 with extensive bedside patient experience (Essential) . Ideally you will have some paediatric nursing experience also (Desirable)
• Knowledge of inpatient case management processes, discharge planning and community resources essential   
• Strong experience interacting with senior clinical and operational teams.
• A proactive, dynamic problem-solving approach with the ability to manage multiple priorities.
• Excellent communication, documentation and interpersonal skills.
• Confidence in challenging undesirable outcomes and escalating appropriately.
• Ability to work under pressure and manage emotionally sensitive situations,
• Strong teamwork ethos with the flexibility to support across sites where required. The ability to take initiative to work independently and within teams  
• Possess excellent communication, organisation and computer skills and have a dynamic approach to problem solving.   
• Strong stakeholder engagement skills at operational and leadership level.

Why HCA UK?

Originally founded over 50 years ago by Dr Thomas Frist, HCA has gone on to become one of the world’s leading healthcare providers. In the UK, we’re one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication and facilities. Being part of a large multisite, established healthcare group we can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritise both your mental and physical wellbeing. 

By caring for our employees, we empower them to provide exceptional care for our patients. That’s why we offer a host of flexible benefits that reflect the invaluable contribution they make every day. As a Clinical Case Manager, you’ll be eligible for:

• 25 days holiday each year (plus bank holidays) increasing with service, with option to buy or sell leave to suit you
• Private Healthcare Insurance for treatment at our leading hospitals
• Private pension contribution which increases with length of service
• Season Ticket Loan and Cycle to Work scheme
• Group Life Assurance from day one
• Critical illness cover
• Enhanced Maternity and Paternity pay
• Corporate staff discount for all facilities including Maternity packages at The Portland
• Comprehensive range of flexible health, protection and lifestyle benefits to suit you
• Discounts with over 800 major retailers

Culture and values

At HCA UK we believe exceptional care starts with our people. We celebrate the unique perspectives and different experiences each of us bring as we know that when you feel seen, heard and supported you can be at your best for our patients, and each other.

Our mission is simple, above all else we’re committed to the care and improvement of human life, a clear statement that extends to both our patients and colleagues. To achieve this, we live and breathe four core values:

• Unique and Individual: We recognise and value everyone as unique and individual
• Kindness and compassion: We treat people with kindness and compassion
• Honesty, integrity and fairness: - We act with absolute honesty, integrity and fairness
• Loyalty, respect and dignity: We trust and treat one another as valued members of the HCA UK family with loyalty, respect and dignity

Reasonable adjustments

We believe everyone should feel comfortable to bring their full self to work and be afforded the same opportunities. As a Disability Confident committed organisation, we’re happy to discuss flexible working arrangements to suit your needs as well as offer reasonable adjustments throughout our recruitment process, and in the workplace, to anyone that needs them.

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