About this role
CDM and Reimbursement Manager
2 Cavendish Square
Full-Time, 37.5 hours per week
Permanent
As a CDM and Reimbursement Manager, you will be responsible for ensuring the seamless delivery of revenue cycle processes to meet key departmental KPI’s. You will assist in the day-to-day operations of the department whilst monitoring the performance of your team through reporting and regular audits, identifying where additional support may be required and recognising high performance. You will drive a culture of continuous improvement through collaboration between colleagues and departments and with external stakeholders, identifying areas for opportunity and removing barriers to success.
What you'll do:
Manage a team of 3 to deliver a robust centralised and standardised function
Act as the UK owner of all Meditech Expanse RCSS-owned dictionaries within CDM and Reimbursement, ensuring all changes are appropriately approved in line with internal governance.
Design, build, and test complex rules (e.g., MIS rules, field maps, data sets) to ensure accurate reimbursement, including troubleshooting and remediation as needed.
Manage and track dictionary requests, ensuring timely completion in accordance with local policies and following up as required.
Serve as a Meditech Expanse SME for the relevant application, providing support, guidance, and best practice recommendations to colleagues.
Work closely with the UK Expanse team, Parallon, Meditech colleagues, and stakeholders across RCSS and the wider organisation.
Promote best practice and standardisation across the UK division, aligning with Parallon standards where appropriate.
Ensure team members are supported in their development including performance management and task assignment
Provide insight and reporting into service levels, maintain reasonable request turnaround times and user education to promote quality requests
What you'll bring:
Experience with ServiceNow or other request management systems
MEDITECH or similar EHR
Business Analysis and projects experience
Coding experience
Experienced line manager of technical teams
Strong multi-level stakeholder management abilities
Proficient understanding of UK Private Healthcare Revenue Cycle technology and terminology
Wide breadth of knowledge across the industry or organisation
Degree or equivalent in IT/Clinical or Business education
Why HCA UK?
Originally founded over 50 years ago by Dr Thomas Frist, HCA has gone on to become one of the world’s leading healthcare providers. In the UK, we’re one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication and facilities. Being part of a large multisite, established healthcare group we can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritise both your mental and physical wellbeing.
By caring for our employees, we empower them to provide exceptional care for our patients. That’s why we offer a host of flexible benefits that reflect the invaluable contribution they make every day. You’ll be eligible for:
25 days holiday each year (plus bank holidays) increasing with service, with option to buy or sell leave to suit you
Private Healthcare Insurance for treatment at our leading hospitals
Private pension contribution which increases with length of service
Season Ticket Loan and Cycle to Work scheme
Group Life Assurance from day one
Critical illness cover
Enhanced Maternity and Paternity pay
Corporate staff discount for all facilities including Maternity packages at The Portland
Comprehensive range of flexible health, protection and lifestyle benefits to suit you
Discounts with over 800 major retailers
Culture and values
At HCA UK we believe exceptional care starts with our people. We celebrate the unique perspectives and different experiences each of us bring as we know that when you feel seen, heard and supported you can be at your best for our patients, and each other.
Our mission is simple, above all else we’re committed to the care and improvement of human life, a clear statement that extends to both our patients and colleagues. To achieve this, we live and breathe four core values:
Unique and Individual: We recognise and value everyone as unique and individual
Kindness and compassion: We treat people with kindness and compassion
Honesty, integrity and fairness: We act with absolute honesty, integrity and fairness
Loyalty, respect and dignity: We trust and treat one another as valued members of the HCA UK family with loyalty, respect and dignity
Reasonable adjustments
We believe everyone should feel comfortable to bring their full self to work and be afforded the same opportunities. As a Disability Confident committed organisation, we’re happy to discuss flexible working arrangements to suit your needs as well as offer reasonable adjustments throughout our recruitment process, and in the workplace, to anyone that needs them.
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Other facts
About HCA Healthcare
From the moment you choose HCA, your health is in the best hands. We’ll treat you in our award-winning facilities with our cutting-edge technologies and round-the-clock care, all delivered by our dedicated team of consultants and nurses.
HCA Healthcare has been providing healthcare for more than 50 years. Alongside our flagship hospitals in London, Birmingham and Manchester, our established network of healthcare facilities spans, four urgent care centres in London, and outpatient centres and GP practices across the UK.
What you'll do
- The CDM and Reimbursement Manager will manage a team to ensure effective revenue cycle processes and monitor team performance through reporting and audits. They will also drive continuous improvement and collaborate with various stakeholders to promote best practices.
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