Arcade Technician

SUMMARY

Supervises and coordinates activities and operations of the mechanical machines, arcade machines, and remote-control amusements within the operation.

DUTIES & RESPONSIBILITIES

• Supervises and organizes arcade areas and its staff activities

• Supervises operation, providing high-quality guest service and maintaining merchandising and cleanliness standards
• Works to achieve company objectives regarding arcade sales budget
• Assists senior and on-site management with arcade projects
• Assist guests and perform minor or major repairs on various machines without the assistance of a mechanic on duty
• Ensures inventory and shrink goals are achieved
• Maintains appropriate spare parts levels to effectively minimize downtime of the machines or remotes
• Order placement with appropriate vendors and distributors to ensure timely delivery of goods for redemption, cranes, and dispensers
• Ensures operation is fully stocked and that merchandise and visual standards are met
• Maintains a high level of guest service by ensuring that merchandising/recovery is completed
• Ensures complaints from guests are quickly resolved
• Works with Games Manager to develop creative plans to increase operation sales
• Provides training and evaluative feedback to all arcade staff
• Trains, supervises, motivates, and develops arcade staff
• Assigns duties and monitors quality of work; assures staff conforms to organizational policies and procedures
• Provides day-to-day guidance and oversight of subordinates
• Supervises the unloading of trucks, sorting of merchandise, stocking the prize hub, redemption counters, and cranes
• Carries out related duties in other operations throughout the United States to support the needs of the Company
• Ensures that the site operates in full compliance with applicable laws, regulations, and company policies
• Conducts self in a positive manner when dealing with park personnel, guests, and vendors
• Keeps up to date on overall activities of the team, identifying problem areas, and taking corrective actions
• Prepares all necessary reports and paperwork in an accurate and timely manner
• Performs other related duties as assigned by management
• Directly supervises up to 10 employees within the arcade operation
• Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws
• Responsibilities include training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

QUALIFICATIONS

• One to two years related experience or equivalent
• Knowledge of shrink reductions plans
• Commitment to excellence and high standards
• Excellent written and oral communication skills
• Excellent presentation skills
• Strong organizational, problem-solving, and analytical skills
• Ability to manage priorities and workflow
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
• Excellent guest service skills
• Good judgement with the ability to make timely and sound decisions
• Creative, flexible, and innovative team player
• Professional appearance and demeanor
• Ability to effectively communication with people at all levels and from various backgrounds

COMPETENCIES

• Interpersonal Skills-- Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others’ ideas and tries new things
• Quantity--Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly
• Guest Service--Manages difficult or emotional guest situations; Responds promptly to guest needs; Solicits guest feedback to improve service; Responds to requests for service and assistance; Meets commitments
• Adaptability--Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events
• Problem Solving-- Develops project plans; coordinates projects; communicates changes and progress; completes projects on time and budget; manages project team activates

PHYSICAL DEMANDS AND WORK ENVIRONMENT

• Continually required to stand
• Continually required to walk
• Continually required to utilize hand and finger dexterity
• Continually required to talk or hear
• Continually exposure to wet and/or humid conditions (non-weather)
• Continually exposure to outside weather conditions
• Continually exposure to extreme heat or cold (non-weather)
• Frequently required to climb, balance, bend, stoop, kneel or crawl
• Frequently required to lift/push/carry items up to 50 pounds
• Frequently utilize visual acuity to operate equipment, read technical information, or use a keyboard 

• Occasionally required to sit
• Occasionally work in high, precarious places
• Occasionally loud noise

DISCLAIMER

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.