Basketball Technical Operations Coordinator
full-time•Atlanta•$47k - $57k
About this role
Location: Atlanta, GA
Employment Type: Full-Time, Fixed Term - 12 month contract
Compensation: $47,423 to $57,500 USD
What Is The Job About?
As a Basketball Operations Coordinator, you will join a dedicated team of experts managing a team of System Operators, helping deliver quality data for both NBA and G-League games on a nightly basis. You will also work with the Basketball Leadership group to escalate hardware issues arising from Live Operations, help to alleviate them and find quick, effective resolutions.
This role is a combination of Live Operations Supervising (Nights, Weekends, etc) as needed, Hardware Quality Assurance Day to Day tasks at the direction of the Implementation Lead, and travel (as needed) for Basketball calibrations, installs, maintenance, and/or Replay Deliveries. As needs come up in any or all of those deliveries month-to-month, the Basketball Ops Coordinator will be deployed to work on those areas at-will.
Key Responsibilities:
Take direction from the Implementation Manager and Lead on Team Basketball to ensure Day to Day HQA responsibilities across all basketball systems are handled.
Coordinate actions across arenas, and ensure follow-up and resolutions and communicate externally.
Assist and oversee the operating of the technologies during the game remotely from the Atlanta Office.
Identify potential issues and work to find solutions to maximize operational efficiency.
Accountable for the live data quality of our NBA & G-League Tracking Systems
Main point of contact for the operators, both for day-to-day communication and providing operational feedback.
Act as a mentor to a select number of workers within the Live Operations team.
Proactively actioning workflow changes to improve operational effectiveness.
Communicating operational improvements to the Ops pool.
Oversee pre-game checks of the systems in accordance with standard procedures and solve problems in a timely manner when issues arise.
Working on improving operator knowledge of the Hawk-Eye system, and providing feedback around knowledge gaps that need to be addressed.
What We Would Like From You:
Strong leadership and time management skills
In-depth understanding of Basketball operations, officiating, terminology, and processes.
Ability to communicate professionally, clearly, and logically externally to clients.
Ability to prioritize, address high-priority issues, and escalate to leadership.
Strong problem solving skills and attention to detail.
Previous experience in a similar role within operations or a sports technology.
Proficient in project management software such as ClickUp.
Proficient in using presentation tools such as Google Slides and Google Sheets.
This position will require schedule flexibility, including weekends, late nights, and holidays.
Willingness to travel for on-site support and installs – at the needs of the business (all sports) and our Basketball-specific clients.
What you'll do
- The Basketball Technical Operations Coordinator will manage a team of System Operators and ensure the quality of data for NBA and G-League games. They will also oversee hardware issues and coordinate actions across arenas.
About Hawk-Eye Innovations (HEI)
We are a group of inventors, mathematicians, developers, technical gurus, production experts, and above all sports fans who develop and deliver the most sophisticated officiating, production, tracking and analytics tools in sport.
Beginning with tennis and cricket in 2001, we continue to diversify and grow into new sports and new applications, making sports fairer, safer, more engaging, and better informed. The world’s biggest sporting events trust Hawk-Eye to make the right call, when it matters most.
Hawk-Eye Innovations form a key part of the Sony Sports Innovations Group with a shared mission to deliver best-in-class officiating, broadcast, and digital solutions to the sports world.
We are always on the hunt for new talent! We want people who are going to embrace entrepreneurialism, come up with great ideas, and most importantly be passionate about what they do.
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Frequently Asked Questions
What does Hawk-Eye Innovations (HEI) pay for a Basketball Technical Operations Coordinator?
Hawk-Eye Innovations (HEI) offers a competitive compensation package for the Basketball Technical Operations Coordinator role. The salary range is USD 47k - 58k per year. Apply through Clera to learn more about the full compensation details.
What does a Basketball Technical Operations Coordinator do at Hawk-Eye Innovations (HEI)?
As a Basketball Technical Operations Coordinator at Hawk-Eye Innovations (HEI), you will: the Basketball Technical Operations Coordinator will manage a team of System Operators and ensure the quality of data for NBA and G-League games. They will also oversee hardware issues and coordinate actions across arenas..
Is the Basketball Technical Operations Coordinator position at Hawk-Eye Innovations (HEI) remote?
The Basketball Technical Operations Coordinator position at Hawk-Eye Innovations (HEI) is based in Atlanta, Georgia, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Basketball Technical Operations Coordinator position at Hawk-Eye Innovations (HEI)?
You can apply for the Basketball Technical Operations Coordinator position at Hawk-Eye Innovations (HEI) directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.