Purpose of the Role

Stabilize, professionalize, and scale the day-to-day operations of a Workers’ Compensation RCM business. This role is responsible for operational execution, controls, visibility, and leadership development, while building durable systems that do not rely on any one individual. This is a hands-on executive leadership role, especially in the first 90 days, with the expectation that execution is ultimately delegated and institutionalized.

Immediate Priorities

1. Operational Stabilization & Risk Control

• Take charge of stabilizing all core operational workflows that were previously informally or personally managed, including:
  • Client operational reporting (daily / weekly / monthly)
  • Payment posting workflows and cash controls
  • Coordination of hearing-related operations
• Identify and eliminate single-point-of-failure dependencies
• Document critical workflows and ownership where none currently exists
• Implement appropriate segregation of duties, access controls, and auditability, particularly around cash handling and posting

2. Payment Posting, Lockbox & Cash Controls

• Provide executive leadership and oversight of the payment posting function:
  • Lockbox access and controls
  • Intake of checks and electronic payments
  • Distribution of work across the payment posting team
• Redesign the payment posting process so:
  • No payments are routed to or dependent on one individual
  • Work is assigned, tracked, and reconciled systematically
• Partner with Finance to ensure accuracy, timeliness, and control standards are met
• Establish clear reporting on cash flow, posting timeliness, and exceptions

3. DWC Hearing & Legal Operations Oversight (Executive Oversight Only)

• Provide executive oversight of the DWC hearing calendar and related legal operations.
• Ensure appropriate day-to-day ownership is assigned to operational staff, vendors, or legal partners for:
  • Calendar management
  • Hearing coverage and appearances
  • Preparation, documentation, and follow-up
• Define expectations, escalation paths, and accountability so:
  • Hearings are consistently staffed and prepared
  • Deadlines are met without executive intervention
  • No individual becomes a bottleneck or point of failure
• Maintain high-level visibility through dashboards and reporting on:
  • Upcoming hearings
  • Coverage status
  • Outcomes and risks
• Escalate issues as needed while ensuring execution remains with designated owners

4. Team Leadership & Development

• Directly manage and develop direct report into a formal leadership role.
• Transition them from primarily task execution into management and operational ownership.
• Provide coaching and structure in:
  • Operational reporting ownership
  • Client invoicing oversight
  • Cross-functional coordination
• Expand their scope over time with defined milestones, training, and accountability.

Core Ongoing Responsibilities

Operations Leadership

• Own operational performance across WC RCM functions:
  • Billing
  • Payment posting
  • Client reporting
  • Operational coordination with legal and hearing resources
• Translate business strategy into repeatable, executed process
• Serve as the operational counterpart to executive leadership

Forecasting, Metrics & Visibility

• Own operational forecasting inputs:
  • Revenue
  • Volume trends
  • Staffing needs
  • Capacity planning
• Ensure leadership has clear, accurate, and timely operational visibility

Process, Systems & Scalability

• Identify inefficiencies, manual work, and operational risk points
• Standardize workflows across clients where possible
• Partner on system enhancements, reporting tools, and automation
• Reduce reliance on tribal knowledge and individual heroics

Client Operations & Trust

• Ensure operational commitments to clients are met consistently
• Act as escalation point for operational issues when needed
• Improve predictability, professionalism, and confidence in client deliverables

Background & Profile

Experience

• Strong RCM operations background
• Prior leadership or management experience
• Comfort stepping into ambiguity and rebuilding structure
• Workers’ Compensation RCM experience not required (training and support provided)

Traits

• Organized, structured, and disciplined
• Comfortable taking ownership quickly
• Willing to roll up sleeves when necessary
• Strong coach and developer of people
• Trusted with sensitive financial and operational responsibilities

What Success Looks Like

• No operational dependency on any single individual
• Clean payment posting controls and visibility
• Predictable, professional client reporting
• A confident, growing internal leader
• Executive leadership confident operations are stable and scalable

Salary Range: $110,000 - 150,000 ( Salary offered will depend on the applicant’s background and competencies. ​)