Customer Service Representative
full-time•Arkansas, North Carolina, Wisconsin, Washington, Alaska
Summary
About this role
- Interpret contract benefits accurately to policyholder, agents, and providers with a positive and professional approach.
- Provide claim status to policyholders or providers with a positive and professional approach.
- Answer calls as required by company policy in a helpful, professional, timely manner.
- Place outgoing calls as needed to provide or obtain information.
- Document (written/on-line) all calls while in progress.
- Transfer calls to employees in other departments as required to meet customer needs.
- Fully document policy file or imaging system with all related material so as to leave a clear and concise audit trail.
- Actively participate in cross training and group training sessions to maximize team efficiency and maintain or exceed service standards.
- Communicate openly with Supervisor, Team Lead and other team members to ensure accurate responses and avoid duplication of efforts.
Other facts
Tech stack
Customer Service,Communication,Documentation,Claim Status,Contract Interpretation,Cross Training,Team Collaboration,Professionalism
About Harris Computer
Harris provides mission-critical software solutions for the Public Sector, Healthcare, Utilities, and Private Sector verticals throughout North America, Europe, Asia, and Australia.
Harris is a wholly-owned subsidiary of Constellation Software, Inc (CSI), a publicly-traded company on the Toronto Stock Exchange. Trading symbol CSU.
Team size: 10,001+ employees
Website: http://www.harriscomputer.com
LinkedIn: Visit
Industry: Software Development
Founding Year: 1976
What you'll do
- The Customer Service Representative interprets contract benefits and provides claim status to policyholders and providers. They document all calls and transfer calls to other departments as needed.
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Frequently Asked Questions
What does a Customer Service Representative do at Harris Computer?
As a Customer Service Representative at Harris Computer, you will: the Customer Service Representative interprets contract benefits and provides claim status to policyholders and providers. They document all calls and transfer calls to other departments as needed..
Why join Harris Computer as a Customer Service Representative?
Harris Computer is a leading Software Development company.
Is the Customer Service Representative position at Harris Computer remote?
The Customer Service Representative position at Harris Computer is based in Arkansas, United States and North Carolina, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Customer Service Representative position at Harris Computer?
You can apply for the Customer Service Representative position at Harris Computer directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process. You can also learn more about Harris Computer on their website.