Harrah's Cherokee Casino Resort Position Description

Position TITLE:                             Valet Parker

DIVISION:                                           Hotel

Department:                                 Parking/Valet

Grade/flsa status:                  HH6-- Non-Exempt

BADGE COLOR/TYPE:                   Work Permit--Peach

rEPORTS tO:                                   Supervisor, Transportation; Shift Manager, Sunrise Hotel

SUPERVISES:                                    N/A

JOB SUMMARY:

Park and retrieve guest vehicles safely and courteously, ensuring the highest guest service level is achieved and maintained.

JOB ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Receive vehicles from guests and issue parking ticket

• Open all vehicle doors and welcome guests to the property

• Assist arriving/departing guests with luggage

• Handle guest vehicles safely and cautiously at all times

• Accurately complete parking ticket with emphasis on the vehicle damage survey

• Park and fully secure vehicles in approved lots or spaces

• Handle key packs responsibly and return the complete key pack to the Valet key station

• Be aware of the retrieval indication system and deliver vehicles quickly and safely

• Move with a sense of urgency at all times when in and around the main entrance to the casino and the Hotel Porte

• Assist disabled guests with entry and exit to the casino and their vehicles

• Ensure that guest concerns are handled in an effective and courteous manner

• Demonstrate high levels of service skills during each guest interaction

• Delight our guests with outstanding service

• Ensure that appropriate service recovery measures are followed through to ensure guest satisfaction with our services and Team Members

• Flexible and receptive to change in work environment and procedure

• Assist with on and off-property transportation needs

• Adhere to regulatory, departmental, and company policies/procedures in an ethical manner

• Endorse the business objectives, ethics, and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision and Values

MINIMUM QUALIFICATIONS:

• A high school or GED is required

• A valid N.C driver’s license is required, CDL preferred with no more than one (1) DUI conviction or three or more moving violations, three or more traffic citation convictions in the past 3 years (from date of conviction), or conviction for suspension or conviction for at-fault accident within the last 3 years required

• Six months of previous Valet or transportation experience is preferred

• The ability to drive and operate all types of passenger vehicles and light trucks is required

• The ability to drive vehicles with manual transmissions is required

• Must demonstrate the following essential knowledge and skills:

• Excellent oral and written communication skills

• Excellent interpersonal skills

• Ability to handle multiple priorities in a fast-paced environment

• Ability to operate vehicles in a variety of extreme traffic and weather situations

• Ability to distinguish vehicles according to make, model, and color

• Ability to work independently

• Neat, professional appearance with excellent personal hygiene

• Documented teamwork behaviors and attitudes

PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS:

• Must be able to stoop, bend, reach, kneel, twist and grip items

• Must be able to run on all types of surfaces for extended periods of time, as well as up and down stairs

• Must be able to stand for long periods of time

• Must be able to maneuver to all areas of the casino and surrounding property

• Must be able to respond to visual and aural cues

• Must be able to read, write, and speak English

• Must be able to operate in mentally and physically stressful situations

• Must be able to lift up to and carry 50 pounds

• Must be able to have exposure to outdoor weather situations

• Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, traffic conditions, and air quality, including secondhand smoke

• Must be able to work a flexible schedule, including weekends, evenings, and holidays

• Must be able to work quickly and maneuver indoors and outdoors while tolerating varied climate and weather conditions

This is not necessarily an exhaustive list of all responsibilities, requirements, or working conditions associated with the job.  Harrah’s Cherokee Casino Resort reserves the right to change the above job description whenever necessary.            6.13.25