Harrah’s Cherokee Casino Resort Position Description

POSITION TITLE:                        Table Games Technician

DEPARTMENT:                             Games Performance

GRADE/FLSA STATUS:              H13—Non-Exempt

BADGE TYPE/COLOR:               Key--Blue

REPORTS TO:                                Supervisor, Games Performance, DR Games Performance Supervisor

SUPERVISES:                                 N/A

JOB SUMMARY:

This position is for Table Technician ensuring proper operation tables/equipment and the maintenance and repair of both tables and all associated equipment.

JOB ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Endorse the business objectives, ethics, and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision and Values   
• Conduct preventative maintenance on Table Games with detailed records
• Maintain a sense of urgency in responding to calls over the radio
• Take initiative to provide internal and external service to guest, co-workers, and supervisors
• Clean, repair and diagnosis of faulty shufflers, corrects minor mechanical issues, electrical and electronic failures and in depth troubleshooting etc.
• Maintain, install and clean table game signage and ensures proper operation
• Provide preventative maintenance to roulette wheels and other table related devices
• Conduct follow-ups on repairs or parts requested
• Install, convert, upgrade and move gaming tables in specified time frame with 100% accuracy
• Ensure games and related equipment are communicating properly with in house monitoring/recording system(s) 
• Posses the ability to work in an individual or team environment
• Maintain, replace and repair table layouts, table rails, etc.
• Repair and maintain gaming supplies such as toke boxes, discard rack, chip trays etc.
• Complete a repair log and maintain information and data via excel and e-mail
• Participative member of the team by volunteering and being involved with projects, committees, and task forces by providing input and suggestions
• Proactive with incidents and issues, ensuring that they are resolved
• Invoke service recovery as needed
• Adhere to internal controls, departmental, and company policies/procedures in an ethical manner

MINIMUM QUALIFICATIONS:

• High school diploma or GED required
• One year electronics Training, Certification, Technical School or experience preferred
• Valid driver’s license required with no more than one (1) DUI convictions or 3 or more moving violations, 3 or more traffic citation convictions in the past 3 years (from date of conviction) or conviction for suspension or conviction for at fault accident within the last 3 years preferred
• Must demonstrate the following essential knowledge and skills:
• Knowledge of principles and practices of basic carpentry, electricity and general maintenance
• Knowledge of tools, parts, supplies and equipment used in basic carpentry and general maintenance.
• Operating computer hardware and software pertaining to the setup and maintenance of electronic table devices
• Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint, and Outlook
• Excellent attendance record in previous positions
• Demonstrate high levels of required service skills on a consistent basis
• Delight our guests with outstanding service
• Demonstrated teamwork behaviors and attitudes
• Excellent oral and written communication skills
• Capable of working independently and taking initiative
• Follow written and oral communications
• Attention to detail
• Basic electronics knowledge
• Use of hand tools
• Use of multi-meter or fluke (AC/DC volts and Continuity test) 
• Use of manufacturers test equipment
• Neat, professional appearance with excellent personal hygiene

PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS:

• Must be able to operate in mentally and physically stressful situations
• Must be able to lift 300 pounds using a dolly
• Must be able to lift 100 pounds with team lifting
• Must be able to lift 50 pounds manually
• Must be able to maneuver to all areas of casino
• Must be able to stoop, bend, reach, kneel, twist, crawl and grip items
• Must be able to be on feet for long periods of time
• Must be able to respond to visual and aural cues
• Must be able to read, write, speak, and understand English
• Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and air quality including secondhand smoke
• Must be able to work a flexible schedule including weekends, evenings, and holidays

This is not necessarily an exhaustive list of all responsibilities, requirements, or working conditions associated with the job.  Harrah’s Cherokee Casino Resort reserves the right to make changes in the above job description whenever necessary.         3.20.23