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Service Assistant, The Smokehouse Coop (Full Time; Varied) $9.00 + tips
full-time

Summary

Type

full-time

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About this role

Harrah’s Cherokee Casino Resort Position Description

 

POSITION TITLE:                          Service Assistant

DEPARTMENT:                                Gordon Ramsay, Guy Fieri, The Smokehouse Coop

GRADE/FLSA STATUS:                H4-Non-Exempt

BADGE COLOR/TYPE:                 Work Permit – Peach         

REPORTS TO:                                  Supervisor, Food Service 

SUPERVISES:                                    N/A

 

JOB SUMMARY:

Provide excellent service to restaurant customers and restaurant Service Persons

 

JOB ESSENTIAL DUTIES AND RESPONSIBILITIES:

  1. Interact pleasantly with guests when moving through the dining room

  2. Know the hours/days of operation

  3. Complete prep, running, and post shift side-work requirements

  4. Maintain a neat, clean, organized, safe and comfortable environment for our guests

  5. Responsible for maintaining required supply levels in the dining room and service kitchens

  6. Maintain a constant flow of soiled dishes to the kitchen and clean supplies to the dining room

  7. Assist Servers in clearing, cleaning and resetting tables

  8. Accommodate the needs and requests of any guest

  9. Assist servers with delivering orders to guests when possible

  10. Build relationships with customers

  11. Abide by appearance standards

  12. Delight our guests with outstanding service

  13. Ensure service recovery activities

  14. Handle money according to procedure

  15. Monitor guest consumption of alcohol and intervenes as needed according to guidelines

  16. Follow guidelines of the EBCI liquor laws as defined by the Tribal ABC Board
  17. Adhere to regulatory, departmental and company policies/procedures in an ethical manner

  18. Endorse the business objectives, ethics, and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision and Values

 

MINIMUM QUALIFICATIONS:

  1. High school diploma or GED preferred

  2. Six months prior food service experience preferred

  3. Must demonstrate the following essential knowledge and skills:

  4. Legible handwriting

  5. Ability to add, subtract, multiply, or divide quickly and correctly

  6. Excellent customer service and communication skills required

  7. Willing to learn and be adaptable

  8. Attention to detail/Observant

  9. Documented teamwork behaviors and attitudes

  10. Neat, professional appearance with excellent personal hygiene

     

PHYSICAL, MENTAL, ENVIRONMENTAL DEMANDS:

  1. Must be able to carry and balance food service tray

  2. Must be able to attend to multiple priorities simultaneously

  3. Must be able to be on feet for 8-hour shift

  4. Must be able to stoop, bend, reach, kneel, twist and grasp items

  5. Must be able to respond to visual and aural cues

  6. Must be able to read, write, speak, and understand English

  7. Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and air quality including secondhand smoke

  8. Must be able to work a flexible schedule including weekends, evenings, and holidays

 

 

 

This is not necessarily an exhaustive list of all responsibilities, requirements, or working conditions associated with the job. Harrah’s Cherokee Casino Resort reserves the right to make changes in the above job description whenever necessary.     11.6.25

 

 

 

Other facts

Tech stack
Customer Service,Communication Skills,Attention to Detail,Teamwork,Adaptability,Legible Handwriting,Mathematical Skills,Professional Appearance,Hygiene,Time Management

About Harrah's Cherokee Casino Resort

An enterprise of the Eastern Band of Cherokee Indians, Harrah's Cherokee Casino Resort is located in the heart of the Great Smoky Mountains of Western North Carolina. The Casino has 150,000 square feet of gaming space with over 3,000 slot games, and offers traditional table games such as black jack, roulette and craps. The property also features over 1,100 hotel rooms, the Le Fu Men gaming area, 10 restaurants, the ESSENCE Lounge, the luxurious 18,000 square feet Mandara Spa and nine retail shops. In addition to the 56-acre property, guests have privileged access to the Eastern Band of the Cherokee Indian-owned Sequoyah National Golf Club. Harrah's Cherokee Casino Resort is also home to the UltraStar Multi-tainment center which features 24 bowling lanes, an arcade, 3 bars and 200 seat restaurant with event stage!

Know When to Stop Before You Start. ® Gambling Problem? Call 1-800-522-4700. Must be 21 years of age or older to gamble or enter the casino floor.

Team size: 1,001-5,000 employees
LinkedIn: Visit
Industry: Gambling Facilities and Casinos

What you'll do

  • Provide excellent service to restaurant customers and assist servers in clearing, cleaning, and resetting tables. Maintain a clean and organized environment while accommodating guest needs and ensuring service recovery activities.

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Frequently Asked Questions

What does a Service Assistant, The Smokehouse Coop (Full Time; Varied) $9.00 + tips do at Harrah's Cherokee Casino Resort?

As a Service Assistant, The Smokehouse Coop (Full Time; Varied) $9.00 + tips at Harrah's Cherokee Casino Resort, you will: provide excellent service to restaurant customers and assist servers in clearing, cleaning, and resetting tables. Maintain a clean and organized environment while accommodating guest needs and ensuring service recovery activities..

Why join Harrah's Cherokee Casino Resort as a Service Assistant, The Smokehouse Coop (Full Time; Varied) $9.00 + tips?

Harrah's Cherokee Casino Resort is a leading Gambling Facilities and Casinos company.

How do I apply for the Service Assistant, The Smokehouse Coop (Full Time; Varied) $9.00 + tips position at Harrah's Cherokee Casino Resort?

You can apply for the Service Assistant, The Smokehouse Coop (Full Time; Varied) $9.00 + tips position at Harrah's Cherokee Casino Resort directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process. You can also learn more about Harrah's Cherokee Casino Resort on their website.