Harrah’s Cherokee Casino Resort Position Description

POSITION TITLE: Service Assistant

DEPARTMENT: Gordon Ramsay, Guy Fieri, The Smokehouse Coop, Italian

GRADE/FLSA STATUS: H4-Non-Exempt

BADGE COLOR/TYPE: Work Permit – Peach

REPORTS TO: Supervisor, Food Service

SUPERVISES: N/A

JOB SUMMARY:

Provide excellent service to restaurant customers and restaurant Service Persons

JOB ESSENTIAL DUTIES AND RESPONSIBILITIES:

Ø Interact pleasantly with guests when moving through the dining room

Ø Know the hours/days of operation

Ø Complete prep, running, and post shift side-work requirements

Ø Maintain a neat, clean, organized, safe and comfortable environment for our guests

Ø Responsible for maintaining required supply levels in the dining room and service kitchens

Ø Maintain a constant flow of soiled dishes to the kitchen and clean supplies to the dining room

Ø Assist Servers in clearing, cleaning and resetting tables

Ø Accommodate the needs and requests of any guest

Ø Assist servers with delivering orders to guests when possible

Ø Build relationships with customers

Ø Abide by appearance standards

Ø Delight our guests with outstanding service

Ø Ensure service recovery activities

Ø Handle money according to procedure

Ø Monitor guest consumption of alcohol and intervenes as needed according to guidelines

Ø Follow guidelines of the EBCI liquor laws as defined by the Tribal ABC Board

Ø Adhere to regulatory, departmental and company policies/procedures in an ethical manner

Ø Endorse the business objectives, ethics, and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision and Values

MINIMUM QUALIFICATIONS:

Ø High school diploma or GED preferred

Ø Six months prior food service experience preferred

Ø Must demonstrate the following essential knowledge and skills:

Ø Legible handwriting

Ø Ability to add, subtract, multiply, or divide quickly and correctly

Ø Excellent customer service and communication skills required

Ø Willing to learn and be adaptable

Ø Attention to detail/Observant

Ø Documented teamwork behaviors and attitudes

Ø Neat, professional appearance with excellent personal hygiene

PHYSICAL, MENTAL, ENVIRONMENTAL DEMANDS:

Ø Must be able to carry and balance food service tray

Ø Must be able to attend to multiple priorities simultaneously

Ø Must be able to be on feet for 8-hour shift

Ø Must be able to stoop, bend, reach, kneel, twist and grasp items

Ø Must be able to respond to visual and aural cues

Ø Must be able to read, write, speak, and understand English

Ø Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and air quality including secondhand smoke

Ø Must be able to work a flexible schedule including weekends, evenings, and holidays