Harrah’s Cherokee Casino Resort Position Description

POSITION TITLE:                          Dining Attendant

DEPARTMENT:                                Employee Cafeteria, Gordon Ramsay, Selu Garden Cafe, Guy Fieri, The Smokehouse Coop

GRADE/FLSA STATUS:                H7—Non-Exempt

BADGE TYPE/COLOR:                 Work Permit--Peach

REPORTS TO:                                  Sous Chef

SUPERVISES:                                    NA

JOB SUMMARY:

The primary function of the Dining Attendant will be to ensure all assigned areas are kept orderly and clean. 

JOB ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Clear used items from tables 
• Wipe tabletops and chairs, using damp cloth
• Mop and sweep floors
• Stocking products as needed
• Ensure that stock delivered from warehouse is put away in proper storage areas in a timely manner
• Maintain work area is in a safe condition, taking care of spills and other hazards as necessary
• Maintain a neat and sanitary appearance of assigned work 
• Inform Supervisor /Manager of any situations that arise or need immediate attention

• Interact pleasantly with guests when moving through the dining room

• Know the hours/days of operation

• Acknowledge and respond to customers immediately demonstrating top box customer service standards

• Build relationships with customers demonstrating excellent service skills

• Accommodate the needs and requests of any guest

• Provide the highest quality of service to customers and associates at all times

• Complete a task, even if overtime is involved

• Receive and examine inventory and supplies to ensure quality and quantity meet established standards and specifications

• Properly maintain and store company inventory including utensils, cookware, and machinery 

• Protect all company assets regarding waste, breakage, and theft
• Share equipment with co-workers

• Abide by appearance standards

• Complete daily shift checklist that is verified by leader before leaving
• Perform any other duties as requested by shift leader
• Adhere to regulatory, departmental, and company/department policies/procedures in an ethical manner

• Endorse the business objectives, ethics, and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision and Values

MINIMUM QUALIFICATIONS:

• High school diploma or GED preferred
• Must demonstrate the following essential knowledge and skills:

• Neat, professional appearance with excellent personal hygiene

• Willing to learn and be adaptable

• Ability to communicate effectively with all levels of employees and guests

• Excellent customer service skills

• Documented teamwork behaviors and attitudes

• Team player

PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS:

• Must be physically mobile with reasonable accommodations
• Must be able to stoop, bend, kneel, crouch, reach, twist, push and pull items
• Must be able to respond to visual and aural cues
• Must be able to read, write, speak and understand English 
• Must be able to handle high stress in the work environment and turn stress into high energy 
• Must be able to be on feet for 8-hour shift
• Must be able to lift and carry 50 pounds 
• Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and air quality including secondhand smoke
• Must be able to work a flexible schedule including weekends, evenings, and holidays

This is not necessarily an exhaustive list of all responsibilities, requirements, or working conditions associated with the job.  Harrah’s Cherokee Casino Resort reserves the right to make changes in the above job description whenever necessary.    11.6.25