Harrah’s Cherokee Valley River Casino & Hotel Position Description

POSITION TITLE:                                       Countroom Technician

DEPARTMENT:                                            Finance-Cage

GRADE/FLSA STATUS:                              H12 – Non-Exempt

BADGE TYPE/COLOR:                              Key--Blue

REPORTS TO:                                               Cage Supervisor

SUPERVISES:                                                N/A

JOB SUMMARY:

Provide preventative maintenance and repairs on all cashiering department equipment.

JOB ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Endorse the business objectives, ethics, and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision and Values
• Coordinate supply inventory tracking and reordering for cashier and countroom departments

• Repair cashier and countroom equipment as needed
• Repair and maintain NRT’s (which functions as ATM’s) as needed
• Assist with property part & inventory tracking to ensure NRT part stock is maintained to maximize NRT uptime
• Ensure NRT-ATM functionality works properly to ensure this vital service is available to our guests

• Conduct preventative maintenance on cashier and countroom equipment

• Provide prompt and courteous customer service to cashier and countroom departments

• Exhibit sound decision-making with emphasis on motivating team and maintaining high morale

• Facilitate change effort within the department and the casino

• Adhere to regulatory, departmental and company policies/procedures in an ethical manner
• Perform other duties as assigned

MINIMUM QUALIFICATIONS:

• High school diploma or GED required

• One-year maintenance or mechanical experience required

• Must demonstrate the following essential knowledge and skills:

• Excellent attendance in previous positions

• Willing to learn and be adaptable

• Attention to detail

• Documented teamwork behaviors and attitudes

• Comfortable under surveillance

• Neat, professional appearance with excellent personal hygiene
• Basic math skills

PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS:

• Must be able to operate in stressful situations
• Must be able to lift up to 50 pounds manually 4 feet off the ground
• Must be able to maneuver to all areas of the casino
• Must be able to stoop, bend, reach, kneel, twist and grip items
• Must be able to be on feet for long periods of time
• Must be able to respond to visual and aural cues
• Must be able to read, write, speak, and understand English
• Must be able to have continuous use of hands and arms
• Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibrations, crowds and air quality including secondhand smoke
• Must be able to work a flexible schedule including weekends, evenings, and holidays

This is not necessarily an exhaustive list of all responsibilities, requirements, or working conditions associated with the job.  Harrah’s Cherokee Valley River Casino & Hotel reserves the right to make changes in the above job description whenever necessary.         8.7.22